Supervisor, Valet Operations (Driving) - OU Health

SP Plus•Oklahoma City, OK

13h•Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. This role assists in the day-to-day management of a location, ensuring valet operations are handled within contractual guidelines, adhering to company policies, fostering good client relations, and promoting a professional image. The position involves greeting guests, ensuring timely service, assisting customers, and driving/parking vehicles safely and professionally. It also includes assisting with hiring, training, and coaching the valet team, creating staffing schedules, maintaining compliance with standard operating procedures, preparing daily paperwork, ensuring the cleanliness of the work area, and implementing a successful staging plan for maximum parking capacity. A general knowledge of vehicle makes, models, and operations is beneficial, and the ability to substitute for any position may be required.

Requirements

Minimal high school diploma or equivalent and a minimal 6 month related experience or training; or equivalent combination of education and experience.
Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.
Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.
Speaks clearly; Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Able to read and interpret written information.
Maintains positive attitude.
Responds to requests for service and assistance professionally and courteously.
Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Exhibits sound and accurate judgment.

Nice To Haves

Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.

Responsibilities

Assist in the day-to-day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
Greet guests courteously.
Ensure customers are receiving timely service.
Assist customers in and out of their vehicle.
Drive, park, and retrieve customer vehicles in a safe and professional manner.
Assist with hiring, training, and coaching an excellent valet team.
Create a staffing schedule according to the anticipated daily vehicle volume.
Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
Prepare and process daily paperwork according to audit compliance standards.
Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity.
Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
Substitute for any position, if necessary.
Complete other duties as needed.