Supervisor User Support EUS - WashU IT

Washington University in St Louis•Clayton, NC

11d•Onsite

About The Position

This position is a technical-based, hands-on role that supervises and coordinates the activities of workers providing problem-solving support to computer users. The role involves working with the team to set priorities and manage open issues, contributing to the optimal configuration of desktop hardware, applications, and printers. The Supervisor will also make recommendations and implement process improvements, and supervise small work groups of approximately 2 to 6 technicians.

Requirements

Associate degree or combination of education and experience may substitute for minimum education.
Relevant Experience (5 Years)
Adaptability
Computer Literacy
IT Hardware
Local Area Network (LAN) Management
Software Support

Responsibilities

Provides technical leadership to user support technicians.
Works hands-on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
Maintains (or delegates) an inventory of network lines, user systems and printers.
Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
Works with systems team to deliver and enhance technology via automatic and field upgrades.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources are also available for your continued childcare needs
Adult care resources
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.