Supervisor, Tricolour Outlet

Alma Mater Society of Queen's University Inc.•Kingston, ON

2d•Onsite

About The Position

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Society 58 is a service built on three pillars: used books, clothing, and tickets. Society 58 provides students with the opportunity to buy and sell used textbooks. It is a place to find books for cheap, as well as make some money off of old books. They offer students a wide range of school supplies at competitive prices, as well as Queen's clothing and merchandise. Society 58 also provides a custom clothing and merchandise program that can customize just about anything, catering to all groups on campus. Society 58 can also arrange for chartered buses, and act as a source of information for Kingston Transit, for all your bussing needs Society 58 is also the concert and event ticketing centre on campus, selling tickets for a wide range of events from Queen's Musical Theatre shows to Grad Club and Ale House concerts, as well as to chartered trips to sporting or cultural events (like NHL games or Cirque du Soleil).

Requirements

Ability to thrive in a fast-paced environment
Demonstrated time management skills
Ability to supervise and motivate a team to achieve and exceed their goals
Ability to remain calm and poised in urgent situations
Possess strong organizational, interpersonal and customer service skills

Responsibilities

Process sales of Tricolour Express bus tickets
General assistance with POS system issues
Assist with receiving, tagging, and processing deliveries.
Process returns and exchanges of any eligible items.
Exhibit a working knowledge of service staff portfolios
Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Ensure all complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to keep the department operating to our level of standards, and to set a positive example for your team
Attend promotional events and staff socials throughout each term to help support upper management and facilitate a healthy team environment.
Attend all training sessions to become familiar with the department and adhere to the general operations of the department
Respect and adhere to all company policies, procedures and ethical standards
Attend and fully participate in all in person and virtual meetings
Maintain timely communication with your direct supervisor
Complete all assigned tasks efficiently and attentively
Strive to foster a warm, comfortable and respectful atmosphere for all
Always serve as a representative of the AMS and its mission statement
Complete other duties as required