Supervisor, Transit System & Support (Bus) East Metro

RTD • East Metro Division, MT

7d • $71,043 - $100,349 • Onsite

About The Position

This position reports to the Assistant Manager, Operations, and supervises bus operators and supports the safe, efficient, and reliable operation of bus transit services. Working closely with the Regional Operations Center (ROC), the role coordinates real‑time service control, responds to incidents, and ensures on‑time performance while maintaining strong communication between ROC staff and Operators. Responsibilities include monitoring system performance, making operational decisions to optimize service reliability, and supporting incident management to minimize disruptions. The position ensures compliance with operational and regulatory requirements, promotes positive customer experience, and collaborates on union‑related matters to maintain a productive work environment. A strong commitment to safety and professional conduct is essential in all aspects of the role. This is a safety sensitive position subject to the rules and regulations of the RTD drug and alcohol policy.

Requirements

• High school diploma or equivalent.
• One year in transit operations, maintenance, schedule making, or a related support function.
• Must possess a valid driver’s license.
• Minimum of two (2) years of progressively responsible experience in bus operations.
• Experience must include working directly with operations staff and supporting safe and reliable vehicle operations.
• Must be able to pass Division of Services for People with Disabilities (DSPD) background screening.
• Possession of current/valid or ability to obtain a CDL with Passenger Endorsement issued by Colorado.
• Must have a valid Colorado driver's license and no more than 4 moving violations in the past three 3 years; cannot have a violation of driving under the influence of alcohol and/or drugs within the last 5 years.

Nice To Haves

• Knowledge of transit routes, service structures, operating practices, and work rules.
• Understanding safety standards, hazard analyses, emergency response procedures, and service restoration practices.
• Knowledge of scheduling, reroutes, stop locations, and service delivery adjustments.
• Proficient in assessing service reliability, identifying hazards, and monitoring construction or operational impacts.
• Understanding of drug and alcohol testing requirements and compliance standards.
• Proficient in supervising staff, providing training and coaching, and applying performance management and disciplinary processes.
• Ability to deliver strong customer service and ensure compliance with rider rules and codes of conduct.
• Proficient in collaboration, cross‑functional teamwork, and effective communication across departments.
• Ability to implement leader standard work focused on safety, reliability, and customer experience.
• Proficient in resolving service‑related challenges and making timely decisions during degraded or emergency operations.
• Ability to ensure operational adherence to legal, regulatory, and collective bargaining requirements.
• Proficient in accurate documentation, record keeping, data entry, and operational reporting.
• Strong problem‑solving abilities and the capacity to identify operational issues early and implement corrective actions.
• Ability to evaluate and recommend adjustments to routes, stops, layovers, and schedules to improve service performance.
• Ability to determine the need for post‑accident drug and alcohol testing in accordance with policy.
• An equivalent combination of education, experience, knowledge, skills, abilities.

Responsibilities

• Supervise bus operators, including training, coaching, performance management, and ensuring equitable treatment.
• Oversee daily bus operations by resolving operational issues, supporting operators, and ensuring safe, reliable service delivery.
• Investigates accidents, incidents, disputes, disturbances, and customer complaints as assigned and in conjunction with dispatch and reschedules busses due to these disruptions in service. When investigating accidents, incidents, and potential substance abuse problems, assesses ability of operators to continue in service. Evaluates the severity of an accident scene and determines if the deployment of additional resources is required.
• Maintain real‑time communication with the Regional Operations Center to coordinate service adjustments and relay critical information.
• Respond to service disruptions and emergencies, implementing operational solutions such as single‑tracking, bus bridges, and medical response coordination.
• Ensure compliance with bus operating rules, policies, procedures, and federal regulations, including conducting fit‑for‑duty observations.
• Perform hazard analyses, safety assessments, and service reliability evaluations; monitor construction impacts and recommend operational adjustments.
• Document incidents and operational decisions and prepare reports for safety, compliance, and performance improvement reviews.
• Conduct inspections of stations, platforms, yards, and facilities to ensure safety, cleanliness, and operational readiness.
• Support customer service by assisting passengers, monitoring rider behavior, and ensuring adherence to agency rules and standards.
• Collaborate with internal departments, participate in committees, and support cross‑functional initiatives to enhance rail operations and service performance.
• All job-related duties as assigned.

Benefits

• RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
• (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED