Supervisor - Training

DSV • Walton, KY

2d • $63,360 - $79,200 • Onsite

About The Position

The Training Supervisor is responsible for leading, coordinating, and maintaining the site’s operational training program to ensure employees are properly trained, qualified, and prepared to perform their assigned responsibilities safely and effectively. This position oversees new-hire orientation, operational and process training, material handling equipment (MHE) training and certification, refresher and remedial training, training documentation, and ongoing employee development across the site. The Training Supervisor partners closely with the General Manager, Operations leadership, Safety, P&O, and subject matter experts to identify training needs, maintain training compliance, support operational readiness, and ensure consistent training standards across departments and shifts. The Training Supervisor serves as the site-level owner of training execution and records and provides leadership and direction to trainers, designated subject matter experts, and others involved in employee training.

Requirements

• High school diploma or GED required.
• Minimum of 2 years of experience in warehousing, distribution, logistics, manufacturing, or a similar operational environment.
• Minimum of 1 year of experience conducting, coordinating, or supporting employee training, onboarding, or operational development.
• Experience with warehouse processes, Standard Operating Procedures, safety requirements, and operational training.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to utilize learning management systems, training databases, HRIS platforms, or other systems used to track employee training and qualifications.
• Ability to learn and effectively utilize DSV and customer systems as required.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to clearly explain procedures, processes, safety requirements, and job expectations to diverse audiences.
• Ability to read, interpret, and communicate Standard Operating Procedures, work instructions, training materials, safety requirements, and other operational documentation.
• Ability to perform basic and intermediate mathematical calculations.
• Ability to calculate and interpret training completion rates, productivity information, percentages, measurements, and other operational or training data.
• Strong presentation, facilitation, and instructional skills.
• Ability to effectively train individuals and groups with varying levels of experience and learning needs.
• Strong leadership, coaching, and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to coordinate training across multiple departments and shifts.
• Ability to evaluate employee understanding and determine whether additional training is required.
• Strong attention to detail and recordkeeping accuracy.
• Ability to identify skill and knowledge gaps and recommend appropriate training solutions.
• Ability to work independently and exercise sound judgment.
• Strong communication and partnership skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Ability to work collaboratively with Operations, Safety, P&O, Quality, customer representatives, and other stakeholders.
• Working knowledge of warehouse operations, inventory processes, material handling equipment, and safety requirements.
• Ability to maintain confidentiality when working with employee information and training records.
• Must obtain and maintain required DSV MHE certification(s), as applicable to the site.
• Must complete any required Train-the-Trainer or instructor certification within the timeframe established by DSV.

Nice To Haves

• Previous experience providing leadership, work direction, coaching, or supervision preferred.
• Experience operating and/or training employees on material handling equipment preferred.
• Must be able to work flexible hours and support multiple shifts as business and training needs require.
• Must be able to work in warehouse environments with varying temperatures.
• Must be able to work overtime as dictated by business needs.
• Bilingual skills preferred where appropriate to the employee population.
• OSHA, powered industrial truck, safety training, or other relevant instructor certifications preferred.
• Associate or bachelor's degree in Business, Supply Chain, Logistics, Education, Training & Development, Human Resources, or a related field.
• Previous supervisory experience in a warehouse, distribution center, manufacturing facility, or similar operation.
• Experience developing or administering warehouse training programs.
• Experience with Learning Management Systems (LMS) or electronic training-record systems.
• Experience training and certifying employees on powered industrial trucks or other MHE.
• Experience supporting new-site startup, operational implementation, or large-scale hiring and onboarding.
• Experience developing training materials, job aids, Standard Operating Procedures, or work instructions.
• Bilingual English/Spanish preferred based on site needs.

Responsibilities

• Lead and coordinate the site's new-hire orientation and operational training programs.
• Develop and maintain a structured site training plan that supports business needs, staffing plans, customer requirements, safety standards, and operational objectives.
• Coordinate training schedules for new hires, transfers, promotions, cross-training, process changes, and refresher training.
• Partner with Operations leadership to ensure employees receive appropriate job-specific training before independently performing assigned duties.
• Oversee on-the-job training programs and ensure training is delivered consistently across shifts, departments, and trainers.
• Provide direction, coaching, and support to designated trainers, subject matter experts, and employees responsible for conducting training.
• Train and coach supervisors, leads, trainers, and other employees on effective training methods and expectations.
• Coordinate and/or conduct MHE training, certification, and recertification in accordance with DSV requirements and applicable safety standards.
• Ensure employees operating forklifts or other powered industrial equipment have completed required training and certification before independent operation.
• Maintain accurate and current training records, certification records, attendance documentation, qualification records, skills matrices, and other required training documentation.
• Monitor upcoming certification expirations and coordinate recertification before credentials lapse.
• Maintain site training matrices and provide leadership with visibility into employee qualifications, outstanding training requirements, and compliance status.
• Identify employee and operational training needs through observation, performance trends, quality results, safety findings, process changes, leadership feedback, and business requirements.
• Coordinate remedial or refresher training when performance, quality, safety, or process gaps are identified.
• Partner with leadership to distinguish between training opportunities and performance/accountability concerns and ensure identified skill gaps are appropriately addressed.
• Evaluate the effectiveness of training programs through observation, employee performance, operational results, feedback, and other available measures.
• Recommend modifications to training content or delivery methods when opportunities for improvement are identified.
• Ensure training materials, Standard Operating Procedures, work instructions, visual aids, and related resources are current and available to employees and trainers.
• Coordinate training associated with new processes, systems, equipment, customer requirements, or operational changes.
• Support site startup, expansion, peak periods, and other significant operational initiatives by developing and coordinating appropriate training plans.
• Partner with Safety to reinforce safe work practices and ensure required safety-related training is completed and documented.
• Support training related to OSHA requirements, powered industrial trucks, ergonomics, emergency procedures, PPE, hazardous materials, Lockout/Tagout, or other applicable requirements based on employee responsibilities.
• Partner with P&O and Operations on onboarding activities and employee development initiatives as appropriate.
• Work with Operations leadership to identify cross-training opportunities that improve staffing flexibility and operational coverage.
• Support leadership development and training initiatives for leads, supervisors, and other site employees as directed by the General Manager.
• Track and report training metrics, completion rates, outstanding requirements, certification status, and other training-related KPIs to site leadership.
• Participate in audits and provide required training documentation and records.
• Ensure training documentation is maintained accurately and in accordance with DSV recordkeeping requirements.
• Monitor compliance with established training processes and escalate gaps or risks to the appropriate site leadership.
• Promote a culture of continuous learning, safety, accountability, quality, and operational excellence.
• Stay current on applicable DSV training requirements, customer requirements, operational procedures, and industry best practices.
• Perform other duties as assigned.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED