Supervisor, Training - Hotel

San Manuel Casinos • Highland, CA

3d • Hybrid

About The Position

Under the direction of the Manager, Training Hospitality, the Supervisor, Training Hotel is responsible for the professional development of all Hotel Operations team members. Ensures department success by actively engaging in the interview and onboarding process and creating and maintaining a training program focused on our Brand Standards that remains in alignment with all department policies and procedures.

Requirements

• Associate degree in related field required.
• Minimum three (3) years of training experience required, preferably in a gaming and/or hospitality environment.
• Good presentation skills and excellent writing skills with the ability to communicate verbally across all levels of the enterprise.
• Intermediate proficiency in the Microsoft Office Suite as well as all compliance applications.
• Valid driver's license and vehicle insurance with minimum liability limits is required.

Nice To Haves

• Minimum two (2) years of supervisory experience preferred.
• Minimum one (1) year of Forbes training facilitation strongly preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of education and/or experience requirements.

Responsibilities

• Holds responsibility for all aspects of training including facilitating new hire training, incumbent team member training, classroom management and responding to initial team member concerns.
• Oversees new hire orientations, pre-training sessions, and creates schedules for new hire training. Tracks new hire progress and provides regular feedback during training. Ensures a quality training experience by creating training classes and/or manuals as needed. Coordinates with other departments to ensure successful onboarding of new hires into the Hotel Operations department.
• Remains up to date with Forbes standards as well as new training methods and technologies and modifies training curriculum and materials accordingly.
• Develops a tracking system to manage the training progress for all Hotel Operations team members. Ensures that all required trainings are completed, and acknowledgements are signed in a timely manner.
• Assists with the selection of new team members by attending hiring events and job fairs, screening applications, scheduling and conducting interviews for multiple positions, as assigned.
• Supports the creation and implementation of new products, policies and procedures, and revisions as needed.
• Works with Central Scheduling and/or vendors to create training schedules for all Hotel team members.
• Performs other duties as assigned to support the efficient operation of the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree