Supervisor Training DTC

Mattel•Jonestown, PA

2d•Onsite

About The Position

The Training Supervisor – DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to-Consumer (DTC) operations. This role partners closely with Operations leadership to ensure warehouse employees are properly trained to meet or exceed productivity, quality, accuracy, and safety standards across DTC functions.

Requirements

Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Ability to collaborate effectively with employees, trainers, leads, supervisors, managers, and cross-functional business partners.
Strong written and verbal communication skills with the ability to present information and facilitate group training.
Strong analytical and problem-solving skills with the ability to interpret operational reports and performance metrics.
Strong mathematical skills with the ability to calculate percentages, productivity, labor, and operational metrics.

Nice To Haves

Experience leading employee training, onboarding, coaching, and development programs preferred.
Equivalent combination of education and relevant experience will be considered.
Bilingual in English and Spanish preferred.

Responsibilities

Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.
Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.
Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.
Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements.
Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.
Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
Participates in special projects and other duties as assigned by Distribution Center Management.
Supervises employees engaged in DTC warehouse operations in accordance with company policies, procedures, and applicable laws.
Coaching, training, and developing employees
Planning, assigning, and directing work
Monitoring productivity and quality expectations
Conducting performance evaluations
Recognizing and addressing performance issues
Assisting with interviewing and hiring efforts
Resolving employee concerns and partnering with HR on employee relations matters