Supervisor, Trade Services

CoBank•Greenwood Village, CO

9d•Hybrid

About The Position

Provides general supervision for Trade Services team, including workflow, administrative oversight, technical expertise, associate coaching, feedback and functional participation. Ensures the effective and efficient delivery of Trade transaction processing, documentation and payment activities to meet the export and import letter of credit requirements. Responsible for team performance, task prioritization, team quality assurance, service level standards, on-time processing, and project completion. As a people manager at CoBank, you will be expected to manage and lead associates. Responsibilities include, but are not limited to, associate performance management, talent strategy, workforce planning, change management, conflict resolution, and relationship management. You will drive and be accountable for the team’s development, alignment with the division’s objectives, as well as with CoBank’s strategy and mission.

Requirements

High school diploma or GED required
6 years of experience, preferably in the banking or financial services industry. required
5 years of experience in letters of credit preferred

Responsibilities

Oversees the daily activities of the Trade Services Export Processing team, ensuring that department Key Performance Indicators (KPIs) and customer expectations are achieved.
Reviews and releases transactions.
Collaborates with department manager and other supervisors to facilitate proper work load balance, high level of associate engagement, and adherence to business guidelines and processes.
Serves as escalation point for processing and servicing issues identified by internal and external customers.
Ensures that issues are resolved in a timely manner, and informs management as needed.
Assesses the training needs and coordinates training opportunities for the team.
Safeguards against documentation risk by evaluating staff’s understanding of rules and regulations (UCP and ISBP), and providing ongoing coaching on proper interpretation and application.
Supervises the process of document examination under export and import letters of credit for compliance, correctness and conformity.
Processes export and import payments, and ensures GSM transactions meet regulation requirements.
Reviews transactions for OFAC violations, and assesses validity of any flagged transaction, and determines if appropriate to waive or if further review is required by Compliance Monitoring.
Serves as the subject matter exert for customer/partner delivery requirements for the team.