Supervisor, TPA Operations

PAYLOCITY CORPORATION•Schaumburg, IL

19h•$61,500 - $85,100•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Requirements

Minimum 2-3 years' experience in a benefits support role.
2-3 years of supervisory experience with a service-oriented team.
Bachelor’s Degree required
Experience with ownership and accountability in group responsibilities

Nice To Haves

Experience in Tax advantaged plans (FSA, HAS, HRA, Commuter) role preferred.
Previous benefits experience strongly preferred
Previous experience with Payroll systems is strongly preferred
Previous supervisory/mentoring experience preferred

Responsibilities

Oversee customer support channels, including phone and email support teams.
Monitor calls and emails for quality assurance and coach team members toward service KPIs
Provide training and assist with coaching and development of new and existing team members
Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
Develop and implement action plans to improve team or individual performance
Subject matter expert in key areas of their department
Help create and update processes and other internal training documentation as necessary