Supervisor Total Rewards - Full Time (Flamingo LV)

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

The Caesars Rewards Supervisor exercises supervision over the Caesars Representatives, guaranteeing that all policies, procedures and duties are carried out appropriately. He/she is responsible for the training Caesars Rewards Representatives in their job duties and ensures consistency. This person works to resolve customer conflicts and complaints, using resources and solid decision-making skills. Additionally, supervisors also perform Representative duties when not involved in other situations or activities.

Requirements

Ability to communicate in a professional, businesslike manner.
Friendly and outgoing personality.
High School diploma or equivalent.
At least 1-year supervisory experience.
PC skills, Microsoft applications, CMS, WINet a plus

Responsibilities

Provides supervision and support to the Caesars Rewards Representatives.
Participates in the coordination of promotional responsibilities.
Updates Caesars Rewards Representatives as to new policies and procedures.
Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
Stay informed and aware of all hotel functions and available amenities.
Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
Train all new clerks and acquire the necessary codes and materials the new employee will require.
Perform administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
Assists with the events and tournaments.
Notifies the Manager of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.