Supervisor, Technical & Show Operations - Universal Horror Unleashed

Universal Orlando•Las Vegas, NV

7d•Onsite

About The Position

Responsible for the supervision of daily operation of all technical and show entertainment aspects of Universal Horror Unleashed (UHU), ensuring show quality, safety, and a positive guest experience. Oversight of Technicians specializing in Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls. Adheres to OSHA and Universal safety standards, ensuring safety of both guests and employees.

Requirements

Expert knowledge of OSHA 1910 and 1926 working standards.
Must be able to obtain Non-Gaming work card upon employment.
Consistent attendance is a job requirement.

Nice To Haves

Strong knowledge of NFPA, ANSI, and ESTA standards are preferred.
Bachelor’s degree from a four-year college or university in related field preferred.
1-3 years within a supervisory/lead position preferred.
3-5 years’ experience within the professional entertainment or themed entertainment industry preferred; or equivalent combination of education and experience.

Responsibilities

Supervision of daily Technical and Show Entertainment operations.
Overseeing Team Members in the following technical disciplines: Audio, Video, Lighting, Rigging, Staging, Special Effects, and Show Controls.
Training of all new Team Members assigned to Universal Horror Unleashed, assessing performance and handling all Team Member relations’ issues, partnering with Human Resources.
Technical planning, execution, safety, and quality assurance of all entertainment technical and show operations of Universal Horror Unleashed.
Troubleshooting system problems and if necessary, repairs in real time during rehearsal or show.
Effectively communicating necessary information which pertains to the entertainment operation of Universal Horror Unleashed to necessary parties in partnering divisions.
Supporting TSAT, GSAT, and safety standard initiatives while aligning across UDX Entertainment.
Monitoring and enforcing all policies and procedures as defined by the Entertainment Department governing the safe operation of all technical equipment.
Understanding and actively participating in UDX and Entertainment guidelines and driving changes due to Standards from EHS, OSHA, and Regulatory commissions.
Providing leadership, guidance and coaching to the hourly Technical Entertainment team, ensuring to document feedback as provided through the appropriate Employee Relations channels.
Responsible for the daily staffing levels of entertainment technicians for both operational and nonoperational hour repairs, partnering with third party technicians when necessary.
Understanding and actively participating in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.