SUPERVISOR, TECHNICAL SERVICES (OFFICE OF ECONOMIC DEVELOPMENT) ACTIVELY RECRUITED

Cook County • Chicago, IL

4d • $108,131 - $119,386 • Hybrid

About The Position

Provide day-to-day work direction and supervise to maintain steady workflow and productivity in Information Technology (IT) support, operations, and activities. Manage technical services for the Bureau/Department and provide system and other technical training to department staff. Design and customize data entry screens for department use. Develop and maintain systems, tools, and device manuals, practices, and policies. Troubleshoot and resolve end user problems. This position is Actively Recruited and At Will.

Requirements

• Graduation from an accredited college or university with a Bachelor's Degree or higher in Information Technology, Computer Information Systems, or a directly related field.
• Four (4) years in providing technical support and maintenance to assigned systems, platforms, and applications or directly related experience is required.
• Two (2) years of prior supervisory or lead experience is required.
• Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• Knowledge of current industry standards, regulations, and construction and building trades.
• Skill in solving problems in a cost-effective manner.
• Knowledge of computer hardware, software, and training.

Responsibilities

• Provide day-to-day work direction and supervise to maintain steady workflow and productivity in Information Technology (IT) support, operations, and activities.
• Manage technical services for the Bureau/Department.
• Provide system and other technical training to department staff.
• Design and customize data entry screens for department use.
• Develop and maintain systems, tools, and device manuals, practices, and policies.
• Troubleshoot and resolve end user problems.
• Ability to operate and train others on QBIC.
• Ability to work in a union environment.
• Ability to manage multiple projects and groups of people and to supervise staff and make decisions.
• Ability to enable a collaborative and teaming culture and provide day to day direction of tasks.
• Ability to perform escalated or more highly complex work similar to the work done by staff being supervised.
• Ability to effectively delegate tasks to staff and collaborate with leadership to achieve organizational or department success.
• Ability to align team's tasks with departmental procedures and objectives and serve as a reliable resource for other employees in an area of expertise.

Benefits

• Medical, Dental, and Vision
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• Voluntary Benefits
• Public Service Loan Forgiveness Program (PSLF)
• Hybrid work environment which allows employees telecommuting and flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager