Supervisor, TDC National Client Services Team

Robert Half•Chattanooga, TN

1d•Onsite

About The Position

Client Services Managers maintain ongoing communication with candidates, providing career guidance and assisting with the interview and onboarding process in a timely manner. They work closely with candidates, branches, and Protiviti, always with the utmost care, respect, and professionalism.

Requirements

Manage a team of 1+ people
Provide guidance and training to other team members
Conduct regular check-ins and performance reviews.
Serve as the point of contact between cross-functional teams and candidates.
Update local branch recruiters and national teams on recruiting needs.
Coordinate and schedule interviews with hiring managers and technical leads.
Ensure a positive experience for Protiviti, recruiters, and candidates throughout the process by maintaining timely communication and feedback.
Support the successful execution of IT deployment projects.
Coordinate project activities, ensuring resources, tasks, and milestones are tracked and documented.
Identify possible compliancy violations with end clients.
Track and report on project deliverables, ensuring timely task completion.
Screen candidates provided by local and national Recruiters on all client job orders and provide exceptional service for both parties.
Resolve any customer service issues quickly and efficiently to maintain the highest level of satisfaction.
Coordinate job order and candidate submittal process with Protiviti and the end clients.
Redeploy good candidates, where possible, with any open jobs.

Responsibilities

Back up the Client Services Manager as the primary point of contact.
Manage a team of 1+ people
Provide guidance and training to other team members
Conduct regular check-ins and performance reviews.
Serve as the point of contact between cross-functional teams and candidates.
Update local branch recruiters and national teams on recruiting needs.
Coordinate and schedule interviews with hiring managers and technical leads.
Ensure a positive experience for Protiviti, recruiters, and candidates throughout the process by maintaining timely communication and feedback.
Support the successful execution of IT deployment projects.
Coordinate project activities, ensuring resources, tasks, and milestones are tracked and documented.
Identify possible compliancy violations with end clients.
Track and report on project deliverables, ensuring timely task completion.
Screen candidates provided by local and national Recruiters on all client job orders and provide exceptional service for both parties.
Resolve any customer service issues quickly and efficiently to maintain the highest level of satisfaction.
Coordinate job order and candidate submittal process with Protiviti and the end clients.
Redeploy good candidates, where possible, with any open jobs.

Benefits

base salary and bonus pay (for talent professional positions)
group health insurance benefits (medical, vision, dental)
flexible spending and health savings accounts
life and accident insurance
adoption, surrogacy and fertility assistance
paid parental leave of up to 6 weeks
short/long term disability
paid time off for vacation, personal needs, and sick time
up to 17 days of Choice Time Off (CTO) per calendar year
up to 11 paid holidays per calendar year
company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees