Kean University - Supervisor - Store Operations (Full-time)

Barnes & Noble Education, Inc. • Union, NJ

4d • Onsite

About The Position

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community all while being part of a company that is consistently rated as a great place to work - and where employees love what they do. Barnes & Noble College is a retail environment like no other – uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs. A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.

Requirements

• Candidates must be a minimum of 18 years of age to be considered for employment
• Basic reading, writing and accounting skills required
• Excellent customer service and communication skills needed
• Strong interpersonal, communication, and problem solving skills
• Ability to work a flexible schedule including evenings, weekends, and holidays

Nice To Haves

• 2+ years’ experience in a retail setting preferred
• High school diploma/GED preferred

Responsibilities

• Handling the cash office
• Communicating with our Home Office
• Resolving merchandise payable matters
• Matching and processing invoices to ensure the store has the products to service our customers
• Examine shipments and compare with records, such as invoices or orders, to verify accuracy
• Record shipment data, determine space requirements and position of shipments, manage damage, or discrepancies, for reporting, accounting, and record keeping purposes
• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
• Correspond with established representatives to rectify problems, such as damages, or shortages
• Pack, seal, label, or affix postage to prepare materials for shipping
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members
• Help resolve customer issues and complaints and escalate problems to the management team when necessary
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload
• May be needed to assist with processing sales transactions involving cash, credit, or financial aid payments
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal

Benefits

• Daily Pay earned wage access is available to all store employees
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED