Supervisor Staffing Coordinator

HCA•Hendersonville, TN

52d

About The Position

The Centralized Scheduling & Staffing Supervisor is responsible for managing and coordinating staff schedules across multiple departments to ensure optimal staffing coverage. This role involves direct supervision of scheduling & staffing colleagues, managing resources, prioritizing tasks, and developing/implementing policies and procedures. The ideal candidate possesses strong organizational, communication, and leadership skills, with the ability to work in a fast-paced environment and collaborate with various stakeholders to balance staffing needs and maintain compliance. In this role you will: Develop and maintain staff schedules based on workforce needs, employee preferences, and organizational policies. Manage daily operations including Meditech maintenance, staff education and evaluation, customer service initiatives, call center equipment, and process improvement. Collaborate with leadership to optimize scheduling practices and minimize avoidable premium pay. Ensure adherence to labor laws, union agreements (if applicable), and internal scheduling guidelines. Develop and maintain staff schedules based on workforce needs, employee preferences, and organizational policies. Collaborate with RN House Supervisors, Department Directors, and CSO to assess staffing needs. Collaborate with local, market, division, and corporate leaders to optimize scheduling practices and minimize avoidable premium pay. Identify gaps in coverage and proactively adjust schedules to meet operational requirements. Coordinate supplemental staffing, including float pool and agency staff. Coordinate the confirmation process for shifts, ensuring timely and accurate communication with HWS personnel and agencies. Prioritizes HWS shifts over outside vendor candidates to reduce costs. Monitor and analyzes staffing levels to ensure adherence to productivity and labor guidelines. Serve as the primary point of contact for scheduling inquiries, shift changes, and staffing adjustments. Utilize scheduling software to input, update, and track staffing information accurately. Ensure adherence to labor laws, union agreements (if applicable), and internal scheduling guidelines. Address scheduling conflicts, call-offs, and last-minute changes while minimizing disruptions to operations. Anticipate and provides resolution to staffing issues based on customer needs and expectations. Partner with PI Labor and Nursing Leaders to follow standardized staffing grids. Generates reports on staffing levels, overtime, and scheduling trends to support data-driven decision-making. Provides education to staff regarding scheduling processes, system use, and policies; conducts unit rounding to gather feedback, assess staffing needs, and strengthen communication with clinical teams. Making recommendations for workflow improvement. Answers phones, directs calls, and greets visitors in a professional manner. Establishes and maintains positive relationships with facilities and subcontractors. Coordination/integration of department services with the hospital's primary function.

Requirements

High School Diploma, GED, or equivalent Required
2+ years' experience in healthcare Required
1+ years' experience in staffing, scheduling or placement Preferred
1 year hospital experience in Case Management/UR or scheduling environment

Nice To Haves

Associate or bachelor's degree in nursing, Nursing Informatics, Business Administration, or related healthcare field Preferred

Responsibilities

Develop and maintain staff schedules based on workforce needs, employee preferences, and organizational policies.
Manage daily operations including Meditech maintenance, staff education and evaluation, customer service initiatives, call center equipment, and process improvement.
Collaborate with leadership to optimize scheduling practices and minimize avoidable premium pay.
Ensure adherence to labor laws, union agreements (if applicable), and internal scheduling guidelines.
Collaborate with RN House Supervisors, Department Directors, and CSO to assess staffing needs.
Collaborate with local, market, division, and corporate leaders to optimize scheduling practices and minimize avoidable premium pay.
Identify gaps in coverage and proactively adjust schedules to meet operational requirements.
Coordinate supplemental staffing, including float pool and agency staff.
Coordinate the confirmation process for shifts, ensuring timely and accurate communication with HWS personnel and agencies. Prioritizes HWS shifts over outside vendor candidates to reduce costs.
Monitor and analyzes staffing levels to ensure adherence to productivity and labor guidelines.
Serve as the primary point of contact for scheduling inquiries, shift changes, and staffing adjustments.
Utilize scheduling software to input, update, and track staffing information accurately.
Address scheduling conflicts, call-offs, and last-minute changes while minimizing disruptions to operations.
Anticipate and provides resolution to staffing issues based on customer needs and expectations.
Partner with PI Labor and Nursing Leaders to follow standardized staffing grids.
Generates reports on staffing levels, overtime, and scheduling trends to support data-driven decision-making.
Provides education to staff regarding scheduling processes, system use, and policies; conducts unit rounding to gather feedback, assess staffing needs, and strengthen communication with clinical teams.
Making recommendations for workflow improvement.
Answers phones, directs calls, and greets visitors in a professional manner.
Establishes and maintains positive relationships with facilities and subcontractors.
Coordination/integration of department services with the hospital's primary function.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.