Supervisor Sportsbook

Rivers Casino Careers•Schenectady, NY

6d•Onsite

About The Position

Supervises all activities related to the day to day operational activities of the Sportsbook Department. This role involves overseeing daily operations, ensuring compliance with regulations, managing staff, and providing excellent customer service.

Requirements

Must be 21 years of age or older
High school diploma or equivalent
One or more years in the Sportsbook industry, Gaming, or related field
One or more years of supervisory experience
Minimum of one year cash handling experience
Proven leadership skills that include delegating when necessary
Excellent customer service and interpersonal skills
Excellent communication skills, both written and oral
Ability to communicate with the leadership team, team members, and guests
Available to work flexible shifts, weekends and holidays
Ability to obtain and maintain a New York State Gaming License

Nice To Haves

Minimum of one year cash handling experience

Responsibilities

Assist the Manager Sportsbook in overseeing all operational activities
Assist in creating and implementing policies and procedures related to the department and company
Assist the Manager Sportsbook in monitoring and making recommendations of Sportsbook risk and liability
Assists in setting up, posting and broadcasting of all sporting events; including television, audio, odds board etc.
Ensure all gaming regulations, Title 3, and other policies and procedures are always adhered to.
Communicates and explains wagering to new guests
Resolves complaints and manages difficult guests' concerns
Supervises responsibilities of Sportsbook Writers
Develop processes to consistently train and develop team members to improve their skill set and provide continuous improvement in guest services
Investigates if a Sportsbook guest is wagering in an unethical or irregular manner or if a Sportsbook team member is working in an unethical or irregular manner and reports the findings appropriately
Supervises and directs daily labor to business volume
Ensures the Sportsbook area is always clean and that the equipment is in proper working condition on a daily basis
Ensures compliance with internal and external regulatory controls including, but not limited to, state and federal laws and the New York State Gaming Commission regulations
Trains and manages team members in accordance with organizational and approved department standards, policies and procedures
Approves Sportsbook wagers within guidelines
Close Sportsbook Writers at the end of the shift and ensure their bank has been transferred to the Main Cage
Performs all other duties as assigned.