Supervisor - Sporting Goods

D&B Supply•Homedale, ID

5h•Onsite

About The Position

This position has age restrictions: due to ATF and FFL laws, the minimum age to sell handguns is 18+ years old. The role provides direct customer service and support by selling firearms, fishing, archery, camping, and related items. Responsibilities include completing and reviewing ATF forms, making sales, and follow-up calls. The position primarily focuses on the sporting goods department but also involves assisting throughout the entire store as needed. Other duties include stocking shelves, pricing merchandise, inventory management, and other retail-related activities. The role acts as a supervisor or lead in the outdoor sporting goods department while providing direct customer service and support.

Requirements

Sales and firearms experience required.
Excellent customer service and ability to build strong customer relationships and follow through is desired.
Rigorous attention to detail.
Computer skills required.
Ability to understand and follow specific instructions and procedures.
Ability to resolve difficult or stressful customer service issues.
Ability to sort, check, count, and verify numbers.
Ability to work as a team.
Must be able to pass a thorough background check.
Must be willing to work any retail shift.
Ability to complete training courses and pass certification tests provided by D&B Supply.
Must be able to work majority of shift standing and be able to lift up to 75 pounds (majority of lifting will be between 5 to 45 lbs) to move merchandise, be able to climb, reach, bend, stoop and crawl.
Must be able to physically participate in resets, remodels and reconstruction projects.

Nice To Haves

Hunting, fishing, camping, shooting and general outdoors experience is preferred, not required.
Knowledge of how to mount, level, and boresight firearms preferred, not required.

Responsibilities

Work closely with management in completing sales objectives and staffing needs.
Conduct and write performance reviews on department team members.
Train new hires, monitor and coach sporting goods staff on selling techniques and merchandising.
Sell merchandise and advise customers on merchandise features, advantages, and benefits both face to face and over the phone.
Demonstrate product features, functions and accessories.
Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
Verify detailed information from customers for firearms sales related background checks.
Utilize ATF, FBI, and State systems when appropriate and assisting company ATF compliance teams in all manners related to local, state, and federal regulations.
Work as the stores regulatory compliance expert and assist with internal regulatory compliance audits.
Responsible for receiving and displaying merchandise in accordance with specific established policies, procedures and standards.
Accountable for department inventory.
Answer telephones and handle routine customer telephone inquiries.
Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise.
Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles.
Other duties as assigned by management, related to customer service, merchandising and handling of products.