Supervisor (Specialty Access Center - Pediatrics)

University of MN Physicians•Minneapolis, MN

9d•Remote

About The Position

Why M Physicians? The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Specialty Access Center Supervisor : Provides daily supervision of department expectations, employee hiring and training support, daily workflow monitors, process improvement, performance management and implementation of changes Reviews productivity reports and manages staff to assure they maintain quality, customer service and production standards Collaborates with the staffing team/leadership to ensure adequate staffing, plans and schedules for staff Address urgent and escalated customer service needs Understanding metrics and identification of actionable outcomes Ability to lead by example through consistent and high performance work

Requirements

Associates degree or two years of relevant experience
1 year of relevant department experience within the organization or 3 years of relevant experience outside of the organization

Responsibilities

Provides daily supervision of department expectations, employee hiring and training support, daily workflow monitors, process improvement, performance management and implementation of changes
Reviews productivity reports and manages staff to assure they maintain quality, customer service and production standards
Collaborates with the staffing team/leadership to ensure adequate staffing, plans and schedules for staff
Address urgent and escalated customer service needs
Understanding metrics and identification of actionable outcomes
Ability to lead by example through consistent and high performance work