Supervisor - Specialized

The Ohio State University • Columbus, OH

1d • Onsite

About The Position

This position is responsible for providing excellent guest service to fans attending Ohio State events. The role involves direct supervision and oversight of event staff within a specialized area of operation, such as backstage security, barricade/stage security, field/court security, Welcome Center, or Ohio Stadium Tours. The Supervisor will act as a liaison with outside entities and supervise multiple sport seasons. Key duties include scheduling event staff, verifying attendance, completing timesheets, participating in emergency drills, and ensuring staff compliance with policies and procedures. The role also involves scanning tickets, conducting security screenings, directing guests, enforcing rules, and recognizing credentials to limit access to restricted areas.

Requirements

• Must be 18 years of age or older
• Minimum 5 years of experience as an event staff member, or equivalent
• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
• Experience managing others
• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
• Ability to maintain a positive attitude at events at all times
• Ability to focus on listening and satisfying our guests
• Ability to maintain and support open communication with Event Management staff
• An interest in working with guests and fellow staff of varying backgrounds
• Excellent verbal communication skills
• Excellent problem solving ability

Responsibilities

• Provide excellent guest service to fans attending Ohio State events
• Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)
• Provide direct supervision and oversight of event staff within specialized area of operation
• Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield, etc.)
• Supervise multiple sport seasons (such as baseball, wrestling, lacrosse, etc.)
• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff
• Verify attendance of staff and complete timesheets for events
• Attend annual Operations Meetings for assigned sports
• Participate in emergency drills or table top exercises produced by the Department of Public Safety
• Provide direct supervision to assigned crew of event staff at each event
• Ensure excellent guest service is being provided to guests by your staff
• Act as a second level of support to event staff to resolve guest issues in your assigned area
• Provide direct coaching and training to the staff assigned to your area
• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
• Scanning, counting and checking tickets at athletic contests and special events
• Conducting security screening of guests entering our facilities
• Directing and assisting guests to their seats or to find other amenities provided inside the facility
• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
• Recognize and check credentials, limit access to restricted areas of facilities
• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed