Supervisor, Social Services - Emergency Department (Full Time, Day)

NorthBay Health•Fairfield, CA

1d•Onsite

About The Position

At NorthBay Health, the Supervisor, Social Services leads the Social Services department. The Supervisor oversees the impact on patient quality of care and system reimbursement through direct oversight of the Hospital and Emergency Department Social Workers, Resource Specialists and Appointment Specialists. The Supervisor is responsible for staffing, department operations and processes.

Requirements

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Responsibilities

Functions as a role model.
Manages staff scheduling, assignments and daily staff work outcomes.
Hold staff accountable for quality work while empowering them to perform at their highest level of work function.
Identify opportunities to improve or streamline workflow processes.
Involve and empower staff in operational changes and development of standard work.
Identify, develop and implement relevant, valuable staff education and training as needed.
Provide regular/frequent staff performance feedback through random staff audits and mentoring to optimize staff productivity.
Prepare and present regular and frequent data reports reflecting department work productivity outcomes and metrics (i.e. readmissions, LOS, avoidable days, documentation compliance, anticipated discharge dates and disposition and white board communication).
Coordinate monthly and quarterly staff meetings to provide department metrics, meaningful information, education and feedback to the team
Conduct and delivers annual performance evaluations
Keeps staff aligned and helps with progress towards goals.
Monitor and lead ongoing department survey readiness (Joint Commission/ SWS / other).
Provides oversight of social work practice to assure service is in alignment with professional practice standards.
Assures appropriate utilization of all available resources to provide quality, cost-effective care.
Demonstrates effective problem solving and conflict resolution skills.
Manages change in a creative and positive manner.
Ensures consistent, positive customer relations throughout each department.
Establishes and maintains policies, standards and programs to help assure that the provision of care and services is provided with safety and quality in mind.
Ensures adherence to regulatory quality assurance standards by reviewing staff documentation and through direct observation.
Collaborate with physicians and hospital staff for care management information or social work concerns.
Oversees staff working to achieve LCSW status to help them obtain their hours.
Oversee staff adherence to organizational, professional, state and Federal regulations, guidelines, standards, policies and procedures.
Other duties as assigned.

Benefits

medical, dental, and vision insurance
life, disability, and long-term care coverage
paid time off including vacation, sick leave, holidays, and bereavement
a 403(b) retirement plan with employer match
education reimbursement for eligible roles
professional development and training programs
Employee Assistance Program
wellness programs
recognition programs
shift differentials
market-based compensation review and increases subject to approval and organizational performance