Sup, Service

Spire Inc.•Birmingham, AL

1d•Hybrid

About The Position

Spire is seeking a Supervisor, Service. This position will be responsible for directly overseeing the work of Service Department employees, providing them direction and guidance whenever necessary.

Requirements

High school diploma or GED
Valid Missouri Class E Chauffer’s License or the issuing state’s equivalent
One to two years of experience in the installation, replacement, and/or maintenance of pipe

Nice To Haves

Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
Ability to make difficult decisions and communicate those decisions to others
Sets challenging and productive goals for the team and holds others accountable for actions
Ability to provide resources and support
Ability to use checkpoints and processes to measure results
Ability to provide and communicate clear performance objectives
Ability to set challenging and productive goals and delegate effectively
Ability to lead by example, define roles/responsibilities, motivate and set strategy

Responsibilities

Monitor employees and ensure that they are performing their jobs in a productive and safe manner while providing quality workmanship
Have a working knowledge of various work management tools used in the Service Department.
Ensure that the workload is distributed fairly and appropriately in accordance with the nature of the work to be completed and have the ability to move work around as needed.
Monitor service department vehicles using Roadside GPS equipment and software. Have the ability to view and analyze the data provided by the Roadside system.
Be able to compare Roadside Systems trip activities to service technician’s time tickets for anomalies and discrepancies.
Maintain communication with employees by being accessible to them throughout the day and providing direction on general questions or technical issues.
Validate that all paperwork, both electronic and on paper, is prepared properly by employees.
Perform load surveys, service work estimates, and scheduling for Spire customers,
Maintain contact with the customer service representatives to alert them about any delays or mishaps that occur and make them aware of work appointments that need to be rescheduled.
Confirm that all employees are well educated on any new techniques that may assist them in their work.
Coordinate CGI equipment distribution, calibration, and repair scheduling.
Communicate with superiors to keep them informed of departmental operations.
Redirect the workload periodically throughout the course of the day due to situations that arise in order to maximize efficiency and minimize overtime.
Consult with customers to clarify or rectify any specific problems.
All other duties as assigned