Supervisor, Service Support
Swire Coca-Cola•Tempe, AZ
•Onsite
About The Position
As Service Support Supervisor you will oversee the equipment planning and dispatching teams for Swire Coca-Cola. You will be responsible for supervising the planners and/or dispatchers’ daily schedules. Monitor the planning and dispatching of all reactive and scheduled service calls to the technicians as needed based upon priority and geographical areas. To be successful in this role, you will need to ensure clear and concise communication with department managers, employees and internal and external customers.
Requirements
- High School Diploma (or GED) required
- 1+ years’ experience in a leadership role
- Office 365
- SAP(CONA)
- Team Player
- Excellent communication skills
- 1+ years’ experience in equipment planning and technician dispatching
- 1+ years’ experience in customer service
- SAP(CONA), Map Business, Office 365, Excel, Word, PowerBi, SharePoint, Teams, Yammer and PowerPoint.
- Communication skills.
Nice To Haves
- Bachelor's Degree preferred
- 1+ years’ experience in equipment planning and technician dispatching
- 1+ years’ experience in customer service
Responsibilities
- Ensure that every Swire location has adequate coverage by service support specialist team on daily basis.
- Hire, interview, train, coach, and administer corrective actions as needed for Planner/Dispatchers.
- Ensure the completion of team tasks daily with a high degree of accuracy, while also developing and managing customer relationships.
- Support department processes and address process breakdowns from team or with customers.
- Proper communication with team and with customers to ensure strong customer service and support.
- Performs other duties as assigned.
Benefits
- 3 medical options
- dental and vision
- 401(k) Retirement Plan w/company match
- Health Savings Accounts w/company match
- FREE virtual primary care, acute care and physical therapy
- FREE Employee Assistance Program
- Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
- Discounted & free product
- Tuition reimbursement
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
