Supervisor, Service Operations
Curri•Ventura, CA
•Onsite
About The Position
The Service Operations Supervisor is responsible for leading frontline service execution at Curri. This role focuses on coaching and developing Service Representatives and Specialists, ensuring real-time queue coverage, and resolving escalations to deliver consistently reliable, high-quality customer outcomes. This role exists to strengthen day-to-day operational leadership and support as the service organization continues to scale, ensuring teams are supported in real time and consistently held to high performance standards.
Requirements
- Proven frontline people leadership experience, with a strong coaching, accountability, and performance management approach.
- Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments.
- Strong judgment and decision-making skills in fast-paced, high-pressure situations.
- Clear, direct communication skills with the ability to lead teams and coordinate cross-functionally without noise.
- Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs.
Nice To Haves
- Experience supervising service teams in logistics, dispatch, or last-mile delivery environments.
- Demonstrated success improving team performance through coaching rather than individual heroics.
- Comfort operating in fast-changing environments with limited structure.
- Strong operational instincts paired with a customer-first mindset.
Responsibilities
- Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development.
- Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments.
- Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service.
- Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes.
- Identify operational gaps, risks, and inefficiencies, partnering cross-functionally to implement scalable, long-term solutions.
- Provide real-time guidance and decision-making support during high-volume or high-severity service scenarios.
Benefits
- Competitive compensation and benefits including health, dental, vision, 401(k), and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
