Supervisor, Service Operations

CVS Health

2d•$43,888 - $85,068•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Supervisor of Service Operations provides leadership and operational oversight for a team of claim processors supporting Medicaid Claims Operations. This role is responsible for driving performance against health plan and state-required metrics while fostering a high-performing, engaged team. The ideal candidate brings strong operational leadership, a continuous improvement mindset, and the ability to translate business priorities into daily execution.

Requirements

1-2 years proven leadership experience managing teams in a production-based or operational environment
Strong analytical and problem-solving skills, with experience in performance management and reporting
Experience with inventory and workflow management in a high-volume setting
Excellent communication skills, with the ability to influence and partner across functions
Advanced proficiency in Excel (data analysis, reporting, and trending)

Nice To Haves

Medicaid managed care experience or knowledge of state regulatory requirements
Experience leading process improvement or automation initiatives
Experience with QNXT claims systems
Working knowledge of SQL
Demonstrated ability to drive measurable performance outcomes in claims operations

Responsibilities

Lead and develop a team of claim processors, ensuring daily operations align to established performance, quality, and compliance standards
Drive execution against health plan and state-required metrics, including inventory management, turnaround times, and accuracy
Coach, mentor, and develop team members to enhance performance, capability, and engagement
Identify operational risks, barriers, and process gaps; partner cross-functionally to implement sustainable solutions
Serve as a liaison between frontline staff and business partners, effectively communicating priorities, results, and process changes
Monitor, analyze, and report on performance trends to inform decision-making and continuous improvement efforts
Collaborate with Medicaid leadership to optimize resource allocation and manage volume fluctuations
Foster an inclusive, collaborative team culture that promotes accountability, innovation, and results