Supervisor Security - Full Time (Caesars Atlantic City)
About The Position
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Requirements
- Understanding and demonstrating a high level of commitment and energy.
- Superior customer service skills.
- Ability to convey positive energy and enthusiasm.
- Ability to evaluate service breakdowns using guest feedback, data and behavior.
- Ability to communicate service breakdowns and team plans.
- Ability to facilitate opportunity-seeking meetings.
- Ability to address service breakdowns immediately and follow up.
- Ability to keep team informed of property promotions and events.
- Ability to develop employees, set service standards and hold employees accountable.
- Ability to communicate and enforce company expectations.
- Ability to address employee performance issues, coach for improvement and provide ongoing feedback.
- Ability to use EOS data to improve the workplace.
- Ability to listen and respond to employees.
- Ability to recognize and reward individual and team performance.
- Ability to follow company policies, procedures and industry regulations.
- Ability to maintain accurate and up-to-date employee records.
- Ability to complete performance reviews timely.
- Ability to take personal responsibility for creating an atmosphere of luck.
Responsibilities
- Demonstrates a high level of commitment and energy.
- Acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on the guest interaction.
- Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
- Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings.
- Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events.
- Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
- Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
- Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
- Consistently follows company policies, procedures and industry regulations.
- Maintains accurate and up-to-date employee records.
- Completes performance reviews timely.
- Takes personal responsibility for creating an atmosphere of luck.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
