Supervisor, Security

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

8d•Onsite

About The Position

Under the direction of the HWHR Vice President of Security, and reporting to the Security Shift Manager, this role coordinates and supervises all security and life safety activities at Hard Rock Live, Paradise Live and other property venues. This includes the planning, organizing, and security of events within the facility to meet contractual obligations and quality customer service standards. The position also coordinates with the Hard Rock Live Operations and Production Management, as well as the Special Events Department to correlate and review the schedule of events.

Requirements

High School diploma or equivalent required.
One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience. Security experience may be substituted with law enforcement experience.
Must have industry or job-related knowledge.
Must be available and willing to have a flex schedule, (various hours, days-off) based on business and department needs.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
Must be able to communicate with guests and other employees in a positive manner.
Excellent communication and time management skills.
Ability to forecast time management needs.
Ability to read and understand all company policies and procedures. Must be able to communicate effectively with guests in English. Must be able to complete standard company forms and reports. Must be able to read technical manuals. Must be able to speak to general public and/or groups of individuals. Must be able to Coach/Counsel team members.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must be able to apply sound judgement in standard, non-standard situations with limited variables involved, and non-standard situations where independent judgment is required and limited guidelines exist.
Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.

Responsibilities

Oversee all performances; ensure the safety of all patrons, guests, employees and anyone associated with and during the events.
Develop a security operations plan for each event ie: location of staff, route for artists
Coordinate security details outside Hard Rock Live ie: Special Events, pool functions, Seminole Paradise functions, boxing events, press conferences etc.
Coordinates with the Security Managers of featured artists to provide information and guidance to the client in order to obtain accurate security measures.
Develop Security Operation Plans for Special Events. Schedule staff and coordinate with Special Events Management.
Coordinate all “meet & greet” with artists and oversee security and safety of the artist.
Oversee the distribution of credentials and passes.
Coordinates and schedules Seminole Fire Rescue and Seminole Police for events as required.
Monitors the fire system and CCTV system in each venue.
Establish & implement emergency evacuation plan and training.
Provide security for all vendors ie: sales of merchandise, transportation of all monies from the sales of merchandise.
Recruit new employees.
Train employees: use of radio, physical altercations, verbal altercations, disorderly conduct, guest relations, crowd control, artist escort.
Coordinate all scheduling for event security staff.
Escort all featured artists to and from the events and maintain security.
Review and approve payroll for event security.
Coordinate parking of tour buses, trucks and guests.
Write reports and document all incidents related to Hard Rock Live, Entertainment or Special Events.
Supervise approximately 70 employees.
Provide security for ticket booth operations ie: coordinate the orderly distribution of tickets to special events.
Oversee placement of all media trucks and equipment to ensure the safety of patrons, guests, employees and artists.
Performs supervisory responsibilities within the casino/hotel security operation when necessary due to business and operational needs.