Supervisor Security
About The Position
Join our team at Kaanapali Beach Club as a Security Supervisor , where you’ll play a vital role in creating a safe, welcoming, and memorable experience for our team members, Owners, members, and guests. This is an exciting opportunity for a passionate leader who takes pride in protecting others while upholding the highest standards of safety and service. In this role, you will guide and support our Security Officers, oversee daily security operations, and help ensure our resort continues to be a place where everyone feels secure and cared for. Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: Salary range: $28-$29.09 Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Schedule Details Our Security Department operates 24 hours a day, 7 days a week. This position is currently scheduled T uesday through Saturday, with a shift of 6:30 AM – 2:30 PM. Please note that scheduled days and hours are subject to change based on operational needs, including coverage for weekends and holidays.
Requirements
- High school diploma or GED.
- 3–5 years of security experience and 2+ years of supervisory experience.
- Valid Guard Card and current First Aid/CPR certification.
- Strong communication, customer service, and problem‑solving skills.
- Proficient with Microsoft Word, Excel, and Outlook.
- Ability to respond to emergencies, de‑escalate situations, and work independently.
- Ability to maintain confidentiality and exercise sound judgment.
Nice To Haves
- Associate degree or higher.
Responsibilities
- Patrol resort property and identify/report safety or security concerns.
- Operate and monitor security systems, radios, AEDs, PPE, and key‑control devices.
- Maintain accurate logs for keys, badges, parking passes, and lost‑and‑found items.
- Provide professional, service‑oriented support to guests and team members.
- Conduct preliminary incident investigations and complete required documentation.
- Assign schedules, posts, and daily duties for Security Officers.
- Review incident reports for completeness, accuracy, and compliance.
- Lead shift briefings and support security training sessions.
- Assist the Director of Security with safety, security, and emergency preparedness training.
- Prepare incident and injury reports for Risk Management, HR, and Resort Management.
- Assist with trespassing issues, disturbances, and emergency response situations.
- Safeguard confidential and sensitive information at all times.
- Inspect resort vehicles/equipment and report deficiencies.
- Escort team members, vendors, and contractors through restricted areas.
- Perform key and safe assists and serve as a witness for cash drops.
- Ensure adherence to all company policies, procedures, and security protocols.
- Perform other duties as assigned.
Benefits
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more!
- Join HGV to access these premier benefit programs today!
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
