Supervisor Scheduling/Telecommunications (Remote) - Neurology

Washington University in St. Louis • Remote - Missouri, MO

2d • Remote

About The Position

This position is responsible for the general maintenance of the Master Schedules in the IDX System and acts as the department liaison for the after-hours advisory service. The role involves handling incoming calls to the department's centralized appointment scheduling lines, communicating changes to physician master schedules with the department of Surgery, updating scheduling protocols and manuals, monitoring ACD reports daily, and managing staffing, personnel issues, reporting, and planning. The position may also assist with front desk duties in the clinical practice as needed.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Computerized Appointment Scheduling (2 Years)
• Managerial (1 Year)

Nice To Haves

• Communication
• IDX
• Interpersonal Communication
• Multitasking
• Organizing
• Workload Prioritization

Responsibilities

• Handles incoming calls to departments centralized appointment scheduling lines.
• Communicates changes to physician master schedules with the department of Surgery.
• Updates scheduling protocol and manual as needed.
• Monitors ACD reports daily.
• Manages staffing, personnel issues, reporting and planning.
• Assists with front desk duties in clinical practice as needed.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED