Supervisor - Samples

sg360°•Wheeling, IL

3d•Onsite

About The Position

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance. Our company is seeking a Supervisor to direct and watch over the work and performance which consists of managing job processing, organization quality, and productivity in the Samples Department. To assure all samples meet or surpass quality expectations prior to being sent to customers.

Requirements

High school diploma or equivalent required.
3–5 years of experience in a printing, mailing, finishing, manufacturing, or production environment.
Previous supervisory, lead, or team-lead experience required or strongly preferred.
Working knowledge of printing and mailing processes.
Experience interpreting job tickets, specifications, work instructions, and approved samples.
Experience inspecting finished products and identifying quality issues or discrepancies.
Strong leadership and team-management skills with the ability to effectively direct, coach, and hold employees accountable.
Strong attention to detail and commitment to quality.
Ability to read and follow job tickets, written specifications, work instructions, and approved product samples.
Ability to inspect finished products, identify defects or discrepancies, and determine appropriate corrective action.
Ability to prioritize work and manage multiple jobs and deadlines in a fast-paced production environment.
Strong problem-solving and decision-making skills.
Effective verbal and written communication skills.
Ability to collaborate effectively with Project Management, Production, Finishing, and other departments.
Ability to train employees and communicate expectations clearly.
Strong organizational and time-management skills.
Basic computer and email skills.
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.

Nice To Haves

Supervisory or leadership training preferred.
Experience with quality control, sample production, or finishing processes preferred.
Bilingual English/Spanish skills are helpful.

Responsibilities

Supervise, train and evaluate the quality output of department workforce
Supervises the production of work, produced on time and within quality standards
Assure quality and output goals of the department are met
Interprets verbal and written specifications and job instructions to workers by demonstration
Analyzes and resolves work problems or assists workers in solving work problems
Inform manager of job status and work in progress
Coordinate with other departments to ensure quality and timely delivery of samples
Leads and monitors sample department on their performance.
Monitor and inspect pieces from finishing lines for proper construction, specifications, etc.
Schedule sample employees for daily work and weekend work
Reply to emails and send emails and scans to Project Managers
Enforce company policies
Promote and practice safety rules
Maintain a clean and organized department
Other duties as may be assigned.