Supervisor - Sales Operations

Rehlko•Kohler, WI

10d•$83,300 - $105,200

About The Position

Rehlko Power Systems is seeking a results driven and customer focused Sales Operations Supervisor to lead a dynamic team of multi-level associates responsible for order management, shipment planning and execution, billing, and post-sale support. This is a critical leadership role that ensures operational excellence, customer satisfaction, and continuous improvement across the sales operations function.

Requirements

Bachelor’s degree in Business, Operations, Supply Chain, or a related field preferred.
Experience in B2B and manufacturing environments
3+ years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
Strong working knowledge of SAP, Salesforce, and Smartsheet's.
Proven ability to lead cross-functional teams and manage complex workflows.
Excellent communication, problem-solving, and organizational skills.
A proactive mindset with a passion for continuous improvement and team development.

Responsibilities

Lead, coach, and develop a your team overseeing order management, logistics coordination, invoicing, and customer support.
Establish clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
Provide ongoing training and guidance on systems, processes, and customer-handling best practices.
Oversee end-to-end sales operations to ensure accuracy, efficiency, and compliance with company policies and quality standards.
Partner closely with Sales, Operations, Finance, and Warehouse, and Distributor Leadership teams to resolve issues, align priorities, and support strategic business initiatives.
Serve as an escalation point for complex customer issues related to orders, delivery, and invoicing.
Track and improve critical KPIs such as order, shipment and billing accuracy, and service level agreements.
Build and maintain strong relationships with distributor and direct account leadership teams.
Support integration of new tools and optimize existing platforms for better visibility, automation, and productivity.