Sales Operations Supervisor

Baxter • Batesville, IN

13d • $88,000 - $121,000 • Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter THIS IS WHERE you lead a high‑performing customer support team to deliver exceptional service. As the Capital Call Center Supervisor , you will oversee the daily operations of the Capital Call Center, ensuring customers receive timely, accurate, and efficient support. You will manage a team of nine Customer Service Administrators and ensure all customer calls, proposals, and purchase orders are processed with precision. You will also own key service metrics, lead process improvements, and coordinate with cross‑functional teams to support seamless order flow and customer satisfaction. Home Base: On‑site within designated Hill‑Rom/Baxter location Your Team Our Customer Service team is the frontline connection between Baxter and the providers who use our capital products every day. We take pride in supporting clinicians, sales partners, internal departments, and ultimately patients through fast, accurate, and compassionate service. You’ll join a collaborative, detail‑driven team that values communication, problem‑solving, and continuous improvement. You’ll work closely with Order Management, Customer Support, Sales, Distribution, Manufacturing, and other partners to ensure every order and inquiry is handled with excellence.

Requirements

• Bachelor’s degree in Business.
• Minimum 5 years of experience in customer service.
• Working knowledge of Microsoft Office, including Word and Excel.
• Ability to administer policies and perform problem identification and resolution within established processes.
• Familiarity with operational competencies such as planning, prioritization, process management, performance measurement, and decision‑making.

Responsibilities

• Overseeing call‑center performance metrics, including service‑level factor, abandoned‑call rate, and speed‑of‑answer.
• Managing accurate and timely entry of capital proposals and purchase orders under $10K.
• Maintaining the Interactive Client Agent Monitoring system and generating reporting on service levels, call volume, and team statistics.
• Serving as department lead for the ImageNow application used to collect, store, and link purchase orders to the JDE Order Entry system .
• Managing scheduling and invoice review/approval for third‑party delivery services (Tech Trans).
• Acting as a liaison across internal functions including sales, marketing, manufacturing, distribution, credit, and sales operations.
• Updating and monitoring departmental work instructions and SOPs in Agile for regulatory compliance.
• Ensuring pricing discounts follow the Discount Approval Matrix and verifying purchase orders/proposals meet Contract Review guidelines.
• Supervising the processing of all Acute and Post‑Acute email inquiries.
• Performing duties as a JDE Power User for issue resolution across departments.

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees