Operations Supervisor

Consumer Direct Care Network•Hudson, OH

13d•$69,000 - $75,000•Onsite

About The Position

The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

Requirements

Bachelor’s degree preferred
2-4 years office experience preferred
Combination of education and experience
2-3 years leadership experience preferred
Previous experience working for an FEA/MCO organization strongly preferred
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office.
Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Bilingual preferred in various locations
Previous experience working for an FEA/MCO organization strongly preferred
Bachelor’s degree preferred
2-4 years office experience preferred
2-3 years leadership experience preferred

Responsibilities

Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
Oversee continuous service quality at the program level
Promote cohesiveness in the office environment
Oversee day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Collect and analyze program scorecard, dashboard, and key performance indicators
Comfortable with public speaking
Communicate effectively
Oversee compliance with applicable legal requirements, standards, policies, and procedures
Oversee advanced reporting
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Oversee complex service programs and special projects
Identify and implement process improvement efforts
Oversee special projects including, but not limited to: Annual review of policy and procedures Annual review of standard operating procedures Annual satisfaction survey Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in, and assign professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Recruit, hire, train, and supervise employees
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Oversee client enrollment, assessments, and supervisory visits as needed
Oversee certification and credentialing process for all service lines as needed
Ensures timely payroll processing by overseeing administrative functions as needed
Bilingual preferred in various locations
Other duties as assigned