Supervisor - TPL Sales & Operations

Glovis•Duluth, GA

2d•$69,000 - $78,000•Onsite

About The Position

The Supervisor - TPL Sales & Operations position is responsible for leading the Sales Operations function within the TPL (Third-Party Logistics) business unit. This role ensures alignment between Sales, Operations, Finance, and Corporate teams to drive revenue growth, margin control, and operational stability. The Supervisor oversees contract management, pricing control, settlement governance, and KPI performance while supporting strategic key accounts.

Requirements

General understanding of the Supply Chain Management and the logistics industry Required
Ability to establish business plan and proceed new business developments/projects Required
Must be proficient with PC's Required
Intermediate MS Excel, Power Point, Word and database management Required
Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements Required
Excellent written and verbal communication skills in both English and Korean required due to extremely high volume of communication with customers/vendors in Korea Preferred
Bachelors Degree Required
5 - 8 Years of direct experience in Supply Chain Management, Freight Forwarding, Logistics Required
1 - 3 years of supervisory experience Required

Nice To Haves

6 - 9 Years of direct experience in Supply Chain Management, Freight Forwarding, and Logistics Preferred
4 - 7 years of supervisory experience Preferred

Responsibilities

Sales & Revenue Governance
Support Sales team in RFQ/RFP response, pricing validation, and margin structure review
Validate AR/AP structure, GP% targets, and cost assumptions before submission
Monitor monthly revenue, cost, and gross profit performance by account
Identify risk accounts and propose corrective action plan
Contract & Compliance Management
Review customer contracts, simplified contracts, and internal approval processes (Red Folder, etc.)
Ensure pricing and scope alignment between Sales agreement and operational execution
Maintain contract database and renewal schedule control
Key Account Operational Oversight
Ensure compliance with internal accounting and audit standards
Process Optimization & System Alignment
Standardize Sales-to-Operation handover process
Improve SOP for pricing approval, cost updates, and exception handling
Collaborate with IT/System team for S-ERP, LOTS, or related tools improvement
Team Leadership
Supervise Sales Ops team members (work allocation, KPI, coaching)
Develop performance metrics and conduct regular evaluations
Oversee high-volume / high-risk accounts to ensure service stability
Coordinate issue resolution across Operations, W&D, and Finance
Escalate critical risks to management with structured reporting
Settlement & Financial Control
Monitor billing accuracy and settlement cycle time
Oversee dispute management and credit exposure
Support training and onboarding of new hires
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement
Benefits may vary by location.
All benefits pursuant to Company policy