Supervisor - RN Case Manager - Coordinated Care

University of Mississippi Medical Center•Jackson, MS

29d•Onsite

About The Position

The Supervisor – RN Case Manager is responsible for driving positive outcomes for designated patient populations by providing clinical oversight, education, accountability, and issue resolution for RN Case Manager I staff, while also assisting social workers with the clinical aspects of discharge planning. This role supervises RN Case Managers and other care coordination staff, participates in hiring and onboarding, develops process flows, contributes to staff education, and collaborates with the interdisciplinary care team to identify and implement improvements. The supervisor also communicates with external partners to resolve discharge barriers. Aligned with UMC’s patient-centered nursing model and Magnet journey, this position manages length of stay (LOS) targets, works to prevent avoidable days and unplanned readmissions through data analysis and performance improvement, and supports the organization’s mission, vision, and values through strategic thinking, innovation, and a commitment to high-quality, efficient patient care.

Requirements

Two (2) years of bedside RN experience and two (2) years of utilization management or case management/coordinated care experience in an acute care environment.
Valid RN license.
Must possess strong interpersonal, communication, and negotiation skills, along with demonstrated leadership capabilities.
Requires a solid understanding of discharge planning, utilization management, case management, performance improvement, managed care reimbursement, and data collection, analysis, and reporting.
Must have knowledge of the full continuum of care, including pre-acute, acute, post-acute settings, and community-based resources.
Able to work independently, exercising sound clinical judgment in all decision-making, and demonstrates high emotional intelligence in fast-paced, high-stress environments.
Fully capable of performing all responsibilities of the RN Case Manager I role.
Leads effective educational sessions for colleagues, supports the implementation of case management and nursing models, and is recognized by peers as a leader within the department.

Nice To Haves

Accredited Case Manager Certification (ACMC) or Certified Case Manager (CCM) certification.

Responsibilities

Oversees management of assigned patient populations across the continuum to ensure safe, timely, and appropriate discharge planning.
Serves as a clinical resource to the multidisciplinary team, supporting care transitions, resolving barriers, and implementing clinical pathways in collaboration with leadership.
Drives patient satisfaction by ensuring discharge plans are effectively assessed, developed, and communicated to patients, families, and the care team.
Leads efforts to reduce excess hospital days and coordinates seamless, patient-centered discharges.
Provides education and professional development for case management staff through training sessions, workshops, and mentorship.
Acts as a key resource on case management responsibilities, regulations, clinical standards, ethics, and healthcare law for internal staff, payers, and regulatory bodies.
Identifies and mitigates risks or barriers to care and discharge by developing effective intervention strategies.
Utilizes the nursing process (assessment, intervention, implementation, evaluation) and critical thinking to guide clinical decision-making in discharge planning.
Ensures timely, accurate, and complete documentation in compliance with legal, ethical, and accreditation standards.
Supports regulatory and accreditation compliance across all case management activities.
Collaborates with social workers as part of the dyad model to address psychosocial needs and enhance discharge planning.
Promotes a culture of continuous improvement, identifying opportunities and applying strategies to enhance efficiency and outcomes.
Enhances team effectiveness and staff satisfaction through leadership, accountability, and team-building initiatives.
Accepts delegated responsibilities from leadership and collaborates with departments or leaders to expedite patient care.
Maintains a strong customer service focus, engaging with internal and external stakeholders to ensure coordinated, high-quality care.