RN Complex Care Case Manager -

MultiCare Health System • Spokane, WA

8d • Onsite

About The Position

About Indigo Urgent Care Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. This role supports MultiCare’s Bed Readiness Program through system‑wide referral coordination, placement, and active case management of patients in the INW and Yakima markets. The position requires an in‑person Case Manager serving the Yakima or Inland Northwest geographic areas. FTE: 1.0, Shift: Day, Schedule: Monday - Friday Position Summary The Hospital Case Manager RN is responsible for high quality cross continuum care coordination. This individual works with physicians/APP, peers, community colleagues, and others to orchestrate care across the health care continuum, to identify opportunities to continually improve patient care and services, to improve population health, and to achieve collaborative practices that exemplify MultiCare Health System’s commitment to patient centered care and community engagement.

Requirements

• Bachelor's degree in Nursing, or obtained within five (5) years from the initial date of hire; RN with 15+ years of service or internal candidates hired before January 1, 2021 may be considered in satisfaction of this requirement in lieu of an education agreement
• Current Registered Nurse license in Washington State or Multistate License endorsement (MLS)
• Four (4) years recent hospital case management experience
• Five (5) years of recent clinical hospital/ambulatory experience

Nice To Haves

• Advanced degree in Nursing (MSN, PhD, DNP, ARNP) preferred
• Healthcare financial and reimbursement knowledge preferred
• Leadership and emergency services experience a plus
• Consideration may be given to internal candidates not meeting the minimum qualifications

Responsibilities

• Ensure that the patient and family experiences medically appropriate transitions of care, and an integral and essential component of the care delivery process
• Advocate for patients and families, including transition to lower level of care when inpatient care is no longer needed
• Partner with and supports physicians/APP in patient care activities and care transitions
• Utilize critical thinking in all interactions
• Be accountable for transitions of care and care across the continuum

Benefits

• Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.
• Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.
• Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff.
• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.
• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees