Supervisor, Risk Management Technology & Analysis

Emplify Health • Green Bay, WI

6d • Onsite

About The Position

Emplify Health is hiring a Supervisor, Risk Management Technology & Analysis to support enterprise risk management through technology, process, and operational execution. The role helps ensure risk management systems, including the centralized event reporting platform, align with organizational priorities and provide consistent enterprise-wide support.

The supervisor provides operational oversight of risk management technology systems and administration, supports vendor relationships, coordinates with ITDS on system governance and shared responsibilities, and helps maintain contingency and recovery readiness. The role also manages team workload and escalations, develops operating processes and documentation, monitors system performance and user experience, and supports training and education for team members, organizational staff, and process owners.

This is a full-time, 1.00 FTE (40 hours per week) position based at 1920 Libal St, Green Bay, Wisconsin. The schedule is days, Monday through Friday, with no weekends or holidays. Apply by November 15 to be considered. For more information, contact Marissa Zorzin at [email protected].

Requirements

• Bachelor’s degree in a health-related field, Information Systems, Health Informatics, Business Administration, or a related field.
• At least 5 years of progressively responsible experience in enterprise technology systems, health information systems, business-managed technology, or a related field.
• At least 2–3 years of supervisory or management experience, or progressively responsible leadership of programs and/or teams.
• Experience in enterprise risk management, healthcare technology, event reporting technology, or healthcare compliance-related technology environments.
• Experience managing vendor relationships and technology investments.
• Experience with organizational change management, project or program management, and cross-functional team leadership.

Nice To Haves

• Registered Health Information Administrator (RHIA) certification preferred.

Responsibilities

• Serve as the primary operational escalation point for team members, resolving complex issues and determining when Director involvement is needed.
• Manage team capacity and workload distribution, ensuring appropriate prioritization and coverage across risk management technology responsibilities.
• Provide operational oversight of risk management technology systems, including the centralized event reporting platform, ensuring systems are maintained, function effectively, and align with enterprise governance and ITDS standards.
• Oversee system administration activities, including user access management, security configurations, and system maintenance, in partnership with ITDS and in alignment with enterprise identity management standards.
• Maintain current knowledge of risk management technology systems and their relationships to other enterprise information systems; serve as a team resource on system functionality and best practices.
• Participate in developing and executing contingency, downtime, and recovery plans; ensure team readiness and coordinate enterprise-wide outage and recovery communications with ITDS and the system vendor.
• Support and, as appropriate, manage vendor relationships for enterprise risk management technology systems under the Director’s direction; participate in vendor meetings and monitor vendor performance and deliverables.
• Align risk management technology systems with Emplify ITDS standards, governance requirements, and applicable regulatory and accreditation standards in collaboration with ITDS and Accreditation Readiness Teams; escalate issues to the Director as appropriate.
• Partner with ITDS to define and maintain shared responsibilities and appropriate oversight for risk management technology administration, integration, and system change management.
• Monitor and evaluate system outputs, user experience, and technology functionality; use data and feedback to inform improvement priorities and recommendations for Process Owners and the Director.
• Develop and maintain team processes, standards, and documentation to support consistent, high-quality, repeatable risk management technology operations.
• Facilitate development and delivery of training and educational resources about risk management technology systems for team members, organizational staff, and process owners; partner with the enterprise Talent Development and Learning team and use the organizational LMS.
• Provide age-appropriate care or service as applicable to the role.
• Assure reliable, predictable outcomes and avoid needless waits.
• Use Information Systems to their full capability.
• Perform duties defined by the specific department, if applicable.
• Attend regularly scheduled and assigned shifts.

Benefits

• 401(k) with matching
• Paid time off
• Competitive health insurance
• Wellness programs
• Tuition reimbursement
• Preventative-care-focused medical coverage, including free visits to Emplify Health by Bellin primary care providers, Urgent Care and Fast Care facilities, physical therapy sessions, and required labs during those visits
• Access to online continuing education for career growth
• Employee-first culture and work-life balance
• Career advancement and growth opportunities
• Support for improving processes and creating efficiencies
• Support when seeking opportunities for growth
• Self-care culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager