Supervisor - Retail

Ace Hardware•Lake Havasu City, AZ

31d•Onsite

About The Position

Crown Ace Hardware is seeking a Supervisor to join their team. They are focused on providing world-class service to their customers and employees, thriving in a fun and challenging environment. Crown Ace Hardware has won the JD Powers Award for Customer Service 16 years and their vision is to be “The most helpful hardware stores on the planet” by providing an “Amazing Customer Experience” every time.

Requirements

High School diploma or GED equivalent.
Possess some product knowledge of hardware related products along with willingness to learn.
Strong leadership and analytical skills
Ability to communicate clearly and effectively in all situations.
Strong problem –solving and organizational skills.
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
A commitment to service excellence and customer satisfaction.
Solid team player with professional demeanor and excellent interpersonal skills.
Must be able to lift 50 pounds frequently to load and unload customer orders.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
Ability to bend and twist, push and pull, stoop, and kneel.
Ascend and descend ladder.
Ability to work at heights.

Nice To Haves

College preferred or vocational training.
Past managerial experience is preferred.

Responsibilities

Must strongly represent and embody the Ace Core Values and Expectations.
Provide regular and ongoing coaching and mentoring to team members to ensure strong understanding, open communications, and clearly defined team focus on projects, goals, and expectations.
Supervision of all staff within store location, including but not limited to daily operations, leadership and HR functions.
Overall responsibility for store safety/security, financial, customer, and employee safety.
Understand and supervise the visual presentations to ensure standards are met with regards to end caps, floor displays, and general retail merchandising.
Help oversee Merchandising of store, including pricing, promotions, end caps and displays.
Review retail inventory and overstock to: reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.