Supervisor, Retail Operations

Lucas Museum of Narrative Art•Los Angeles, CA

8d•Onsite

About The Position

Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures. The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions.

Requirements

2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand
High school diploma or GED equivalent required
Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows
Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred
Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives
Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards
Strong organizational skills, attention to detail, reliability, and operational follow-through
Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively
Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment
Flexibility to work weekends, holidays, evenings, and special museum events
Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values

Responsibilities

Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff
Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance
Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution
Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift
Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards
Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls
Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency
Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness
Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store
Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices
Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner
Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards
Support operational readiness for special events, exhibition launches, promotions, and high-volume traffic periods
Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.