Supervisor Retail Experience- Latrobe

Clearview Federal Credit Union•Latrobe, PA

5d•Onsite

About The Position

The Supervisor of Retail Experience supports the Financial Center Manager with providing exceptional service with a focus on operations, obtaining organizational goals, financial center growth, staff development, implementing policies and procedures and embracing the Clearview’s Mission, Vision and Values.

Requirements

High school diploma or equivalent required
3-5 years of similar or transferrable experience required
Strong lending experience required - Consumer, Mastercard, Home Equity
Excellent member service skills
Ability to build relationships through excellent communication skills
Strong knowledge of Clearview’s products and services
Ability to meet goals and assist employees to making goals
Strong analytical skills
Proficient computer skills
Ability to maintain accuracy in a fast-paced environment
Exercise sound decision-making skills as it relates to balancing risk, profitability, and member service
Ability to assist in managing the activities of the financial center in a highly competitive market – growth, marketing promotions, facilities, and operational changes
Ability to work flexible hours based on operational needs

Nice To Haves

Certified and experienced NMLS preferred

Responsibilities

Supports management with in the moment coaching and monitors staff to meet/exceed financial center, as well as individual, sales and service goals.
Along with management, assigns, monitors, and reviews staff assignments to ensure completion of duties according to established procedures and timeframes.
Monitors employees’ attendance, job performance and conduct.
Maintains all necessary department records in accordance with established procedures.
Contributes to regular staff meetings, huddles, and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations.
Handling of a cash drawer may be required.
May serve as a Notary.
May process consumer and real estate loans.
May actively manage loan queues to ensure approved loans are funded.
Ensures staff is trained on all policies and procedures.
Handle other duties as assigned.
Provide leadership through modeling of behaviors and bring forward new ideas and new ways of creating a member experience.
Demonstrate empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
Practice active listening in communications with others, giving someone full attention and listening to understand, not just respond.
Apply creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; find ways to meet individual, team and member goals by navigating through barriers.
Endorse and embrace Clearview’s Commitment to Leadership which outlines management expectations for culture, communication, employee development, managing effectiveness, and community engagement.
Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.