Supervisor Rentals
About The Position
Join the Rentals team at Mt. Hood Meadows as our Rental Shop Supervisor and play a key leadership role in delivering exceptional guest experiences at one of the Pacific Northwest’s premier mountain resorts. In this fast-paced, guest-focused position, you’ll oversee the day-to-day operations of the Rental Shop, ensuring guests are outfitted with the equipment they need to enjoy everything the mountain has to offer. From first-time skiers and snowboarders to seasoned riders, your leadership will help create a welcoming and efficient experience for thousands of guests each season. As Rental Shop Supervisor, you’ll lead and support a team of rental technicians, coordinate staffing and daily operations, oversee inventory and fleet maintenance, and ensure all safety procedures and equipment protocols are followed. Working closely with the Shops leadership team and other resort departments, you’ll help balance staffing levels, troubleshoot operational challenges, support guest recovery efforts, and maintain the high standards that define the Mt. Hood Meadows experience. This role requires a hands-on leader who is comfortable coaching employees, solving problems in real time, and adapting to the changing demands of a busy mountain environment. This is more than just a supervisory role—it’s an opportunity to help shape the guest experience and contribute to the success of the resort as a whole. You’ll play an important role in fostering a culture of teamwork, accountability, and exceptional service while helping develop the next generation of rental technicians and leaders. If you thrive in an energetic, outdoor environment and are passionate about skiing, snowboarding, and creating memorable experiences, we’d love to hear from you.
Requirements
- Must be at least 18 years old
- Proficient in Windows based applications including Word, Excel, and Outlook
- Experience with cash handling and POS systems
- Experience training teams on tasks, processes and customer service
- Able to complete MHM Rental Center Tech III cert within first season of hire
- Able to be certified to adjust ski bindings by binding manufacturer
- Must have excellent guest service, communication, and leadership skills
- Must be comfortable with the changing dynamics of a seasonal business
- Able to commit to work weekends and holidays during the ski and snowboard season
Nice To Haves
- Inventory control experience
- Familiarity with RTP desired
- Boot fitting experience/knowledge
- Ski and snowboarding experience/knowledge
- Ski and snowboard tuning experience
- 3 seasons’ experience in a high-volume guest service environment
- Experience in a rental center
- Previous experience as a certified ski binding technician
- Experience supervising a team
- Experience in interviewing, selection and hiring
Responsibilities
- Oversee the day-to-day operations of the Rental Shop.
- Ensure guests are outfitted with the equipment they need.
- Lead and support a team of rental technicians.
- Coordinate staffing and daily operations.
- Oversee inventory and fleet maintenance.
- Ensure all safety procedures and equipment protocols are followed.
- Balance staffing levels.
- Troubleshoot operational challenges.
- Support guest recovery efforts.
- Maintain high standards of service.
- Coach employees.
- Solve problems in real time.
- Adapt to changing demands of a busy mountain environment.
- Foster a culture of teamwork, accountability, and exceptional service.
- Help develop the next generation of rental technicians and leaders.
Benefits
- Year-Round Housing Available. Subject to Availability
- Ski/Snowboard Season Pass for employees and qualifying dependents
- Gift your lift access to a family member
- Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
- Buddy Tickets (3 discounted tickets to share)
- Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
- Mountain Exchange Program (Ability to request free lift access to regional resorts)
- Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
- Special invites to Columbia Employee Store, Adidas, and other industry retailers
- Employee Assistance Program (EAP)
- Free Employee Transportation from Hood River & Sandy
- Summer Seasonal Job Connections with Local Businesses
- Access to Team Wellness Programs
- Team Appreciation Events/Dinners
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
