Supervisor - Rental Housing

Talbert House•Cincinnati, OH

About The Position

Position Summary: Supervise staff involved in performing internal operations in the program. Plans, supervises, and implements process and procedures to ensure strong program performance. Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis. while overseeing outcomes for staff and clients. Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel. Position Description: Responsible for supervising the day-to-day operational functionsof the site/locationin accordance withthe contract, licensing, certification, accreditation, and agency standards Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance Schedule staff, plan for necessaryshiftcoverage,inventoryand maintenance to ensure smooth operations and meeting of deadlines/goals Approve employeetimecardsand paidtime off requests, coordinatesunpaid leavewith HR Mayassistwith budget development and ensure operation withinbudget Maintainprogram and clientworkflow and delegate effectively Collaboratewith Supervisor and Associate Director on initiatives for effective site operations Assistin enhancing collaboration and cooperation between service lines to ensure service integration Conduct orparticipatein the hiring of all reporting staff Direct and supervise personnel by ensuring training needs are met andregularsupervisionand coachingoccurs Carries out90-day reviews fornewstaffandannual performance reviews for all staffunder their supervision Carry outand coordinatecorrective actionwith HRfor staff who are not meeting performance standards or requirements, up to and including formal noticeand/ortermination; Assure compliancewithsite audits, peer reviews, and agency Continuous Quality Improvement initiatives Generate outcome data and use for improvement Monitor and complete all reports according to contract, licensing,certificationandaccreditation standards Follow protocols in responding to,reportingand resolving unusual incidents Mitigate risk usingintervention skills andanticipate/prevent crisis Respond to and performwork as necessary to ensure site/location deadlines and operational goals are met Other duties as assigned

Requirements

Ability tointerface withinternal and external customers
Ability to resolve conflict in an open,effectiveandtimelymanner
High attention to detail
Ability tomaintainand ensureappropriate boundarieswith staff and clients
Excellent organizational and time management skills
Effective verbal and written communication skills
Strongproblem-solving skills and ability to multi-task
Skill in providing supervision,coachingand development to staf
High School Diploma or equivalent
2yearsofsupervisory experience or5 yearsofoperational/administrative support experience
Valid driver’s license and current auto insurance

Responsibilities

Supervise staff involved in performing internal operations in the program.
Plans, supervises, and implements process and procedures to ensure strong program performance.
Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis.
Overseeing outcomes for staff and clients.
Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel.
Responsible for supervising the day-to-day operational functionsof the site/locationin accordance withthe contract, licensing, certification, accreditation, and agency standards
Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance
Schedule staff, plan for necessaryshiftcoverage,inventoryand maintenance to ensure smooth operations and meeting of deadlines/goals
Approve employeetimecardsand paidtime off requests, coordinatesunpaid leavewith HR
Mayassistwith budget development and ensure operation withinbudget
Maintainprogram and clientworkflow and delegate effectively
Collaboratewith Supervisor and Associate Director on initiatives for effective site operations
Assistin enhancing collaboration and cooperation between service lines to ensure service integration
Conduct orparticipatein the hiring of all reporting staff
Direct and supervise personnel by ensuring training needs are met andregularsupervisionand coachingoccurs
Carries out90-day reviews fornewstaffandannual performance reviews for all staffunder their supervision
Carry outand coordinatecorrective actionwith HRfor staff who are not meeting performance standards or requirements, up to and including formal noticeand/ortermination;
Assure compliancewithsite audits, peer reviews, and agency Continuous Quality Improvement initiatives
Generate outcome data and use for improvement
Monitor and complete all reports according to contract, licensing,certificationandaccreditation standards
Follow protocols in responding to,reportingand resolving unusual incidents
Mitigate risk usingintervention skills andanticipate/prevent crisis
Respond to and performwork as necessary to ensure site/location deadlines and operational goals are met
Other duties as assigned