Housing Placement Supervisor (Housing Navigation)

PINE STREET INN INC•Boston, MA

6d•$61,464 - $97,760•Hybrid

About The Position

The Housing Placement Supervisor (HPS) oversees a team of Case Managers responsible for supporting shelter guests in accessing safe, affordable, and permanent housing. This position provides direct supervision, coaching, and training to staff delivering pre-housing case management and housing navigation services, ensuring alignment with best practices such as Housing First, Harm Reduction, and Trauma-Informed Care. The HPS will work collaboratively across the agency to make actionable decisions on client enrollment and individual service plans that will lead to rapid, safe, affordable housing with the supports necessary to retain achieved housing. The Housing Placement Supervisor will work within a best practice framework of Harm Reduction, Trauma-Informed Care and Housing First and ensures exceptional customer service. The HPS monitors service quality, ensures accurate and timely data entry into our homeless management information system (HMIS), and collaborates across departments to meet housing placement goals. This role also supports program development, policy implementation, and community partnership engagement, helping to eliminate barriers to housing and improve client outcomes. The Housing Placement Supervisor will work from the following principles: All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”. Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing. Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services

Requirements

BSW, BA or BS in a human service-related field or High School diploma with at least three (3) years of equivalent experience in a social service setting
Minimum 2–3 years in direct service with vulnerable populations experiencing homelessness
Experience in Homeless Services
A minimum of 2-3 years of experience delivering services for a challenged population often struggling with addiction and untreated or under-treated mental health concerns
Strong computer and math skills - including familiarity with MS Word, Excel and the ability to learn and successfully use MIS & HMIS programs
Practical experience in creating housing plans and individual service plans, client assessments, diversion, mediation, negotiation, Motivational Interviewing, Trauma Informed Care, crisis prevention and intervention, household budgeting, rapid re-housing and service planning, recovery services – including mental health, substance use/abuse and traumatic brain injury
Experience in client assessment, trauma informed care, motivational interviewing, negotiation, household budgeting, and housing/community referrals, case management and service planning
Knowledge of the issues related to homelessness and housing
Working knowledge of human services systems, housing subsidy programs and homeless referral networks
Must be able to drive a PSI vehicle for work use OR have drivers’ license and a vehicle for work related purposes
Physical ability to stand and sit for extended periods of time.
Ability to respond safely and quickly in emergency situations.

Nice To Haves

At least 1–2 years in a supervisory or team leadership role preferred.
Bi-lingual Spanish or Haitian-Creole language capacity is preferred.
Strong knowledge of housing systems, case management, and community resources.
Experience with HMIS (Clarity), motivational interviewing, and trauma-informed practices.
Working knowledge of Housing First and Rapid Re-Housing
Experience accessing local housing opportunities and subsidy programs for homeless individuals
Two (2) or more years of leadership and/or supervisory experience
Experience navigating systems of housing and care for homeless individuals
Experience speaking/presenting in front of medium to large size groups
Knowledge of motivational interviewing, trauma-informed care, harm reduction, housing first and change theory