Supervisor, Renovation+ Operations - Santee

HD Supply•Santee, CA

1d•$64,400 - $94,300•Onsite

About The Position

Responsible for the daily functions of the Renovation Operations staff that includes but is not limited to delegation of work assignments, scheduling, performance appraisals, corrective actions and training. Manages daily call center activities including services levels, customer interaction, and problem resolution. Assists in the continual improvement of departmental systems, processes and reporting. Conducts regular procedural reviews to streamline processes and maximize efficiencies. Supervises performance of associates and recognizes, trains, coaches, counsels, and takes corrective action when warranted. Interviews, hires, and trains new associates. Ensures that work is performed consistently with company policies and procedures. Leads a group or team of support, craft, or lower level professional associates.

Requirements

Typically requires BS/BA in a related discipline.
Generally 5+ years of experience in a related field.
May require certification.
Advanced degree may offset less experience in some disciplines.

Responsibilities

Manages daily call center activities including services levels, customer interaction, and problem resolution.
Assists in the continual improvement of departmental systems, processes and reporting.
Conducts regular procedural reviews to streamline processes and maximize efficiencies.
Supervises performance of associates and recognizes, trains, coaches, counsels, and takes corrective action when warranted.
Interviews, hires, and trains new associates.