Supervisor, Remote Vehicle Assistance

Motional • Las Vegas, NV

1d • $75,000 - $98,213

About The Position

The Remote Vehicle Assistance Supervisor engages with the RVA Operations team to ensure daily operations remain running smoothly. Reporting to the RVA Manager, the Supervisor oversees and optimizes the performance of Motional’s autonomous vehicles by managing a remote operator team and ensuring the safety, efficiency, and compliance of operational protocols. As a front-line leader, the Supervisor is expected to elevate team productivity and foster growth through the implementation of superior operational management systems, processes, and best practices. Emphasizing research and development, commercialization, revenue generation, and product enhancement, the Supervisor will drive efficiency by introducing new tools and technologies, while aligning cost-efficiency initiatives with Motional’s values and commitment to a driverless future.

Requirements

• Excellent knowledge of Microsoft Office/G-Suite Applications
• Prior experience in a supervisory/leadership role
• Strong verbal and written skills
• Strong multitasking/time management skills
• Excellent written and spoken communication and interpersonal skills
• Ability to provide critical feedback of a variety of test types
• Desire to work in a fast paced environment
• High school diploma or equivalent required

Nice To Haves

• Associate or BS in Engineering/Physics/Science or relevant field
• RVA experience
• Experience creating, reviewing, and assigning tickets in Jira or similar bug tracking software
• 2-3 years of training/development experience
• Experience in the automotive industry or a fleet
• Prior supervisory or management experience

Responsibilities

• Develop schedules, assign and monitor work, implement productivity standards, resolve operations problems, and implement new procedures
• Provide technical leadership to the team to include coaching, training and development
• Conduct performance management/reviews, one on ones, and corrective action
• Ensure RVA driverless Service Level Agreements (SLAs) are met
• Lead group projects, present daily briefings, and communicate operations needs with stakeholders
• Review data from the RVA toolset, drive logs, and other proprietary tools
• Handle operational escalations and questions from the RVA team
• Escalate issue tickets to engineering and product teams
• Administer training materials and manage efficient learning cycle reviews
• Report training gaps, trends, and tool limitations to the appropriate parties
• Manage direct reports time off and clock punches
• Monitor and report on department performance
• Participate in strategic planning and goal-setting for various projects and working across functions
• Ensure team is up to date/compliant with training
• Shift flexibility/longer hours during heavy testing times
• Other duties as assigned

Benefits

• Candidates for certain positions are eligible to participate in Motional’s benefits program.
• Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED