Supervisor, Reliability - PA West

FirstEnergy

1d • $116,000 - $136,000 • Hybrid

About The Position

The Supervisor, Reliability coordinates and supervises the daily activities of an Engineering team, including Distribution Engineers; makes decisions guided by policies, procedures, and the company's business plan. Preferred reporting locations for this position are service centers within the Penelec, Penn Power, and West Penn Power service territories in western and central Pennsylvania.

Requirements

• Bachelor of Science degree in Engineering from an ABET accredited institution is required. Acceptable alternatives are: a Professional Engineer’s (PE) License or a Bachelor’s degree in Electrical Engineering or technical field of study (non-ABET) plus an advanced degree in Electrical Engineering from a university with an ABET accredited Bachelor’s program.
• Engineering Technology degrees require a PE license to meet position requirements.
• Minimum 5 years' engineering experience is required.
• Experience in process/project development, planning/analysis, and performance reporting.
• Proven ability to identify, troubleshoot and resolve problems on projects and/or processes.
• Working knowledge or the ability to learn the following: GIS; Construction and Material Standards; company's Distribution Policies & Procedures; PennDOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the company's Tariff dealing with extension of facilities; PA PUC's policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook.
• Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of the business unit and the company.
• Proven ability to make accurate decisions and demonstrate sound judgment.
• Excellent verbal and written communication skills to enable effective interaction with both internal and external customers, and the ability to make clear, accurate and concise reports.
• Superior customer relations, relationship management, leadership, teamwork, and managerial skills.
• Able to work well under pressure.

Nice To Haves

• Previous supervisory experience preferred.
• Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure.

Responsibilities

• Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety.
• Performing reliability studies, assisting in the querying of reliability data, and preparing detailed internal / external reports for management and the Pennsylvania Public Utility Commission (PUC).
• Working collaboratively with Regulatory Reporting and Compliance organizations to prepare reports and responses to the PA PUC.
• Reviewing and responding to customer complaints submitted to the PA PUC.
• Assisting and supervising the preparation of budget estimates and schedules for reliability improvement projects.
• Assisting in the development and presentation of the capital budget managing and supporting reliability programs.
• Identifying and implementing effective programs, processes, and procedures to improve data quality and reliability.
• Supporting the LTIIP Scoping and Selection team as needed, including identifying, scoping, and vetting projects.
• Investigating power quality issues.
• Reporting to the Manager, Engineering Services on the progress of reliability projects, and advising on issues that could impair the successful completion of projects.
• Analyzing complex issues and developing actionable recommendations
• Assisting with required training pertaining to data quality, outage reporting, and reliability analysis.
• Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes.
• Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership.
• Encouraging open, honest, direct, and ongoing conversation among team members.
• Driving continuous improvement across the team and the company
• Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company
• Supporting storm restoration efforts, including performing duties of Hazard and/or Damage Assessment Coordinator when needed

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees