Supervisor, Reimbursement

U.S. Renal Care, Inc.•Plano, TX

About The Position

The Reimbursement Supervisor supervises staff and work processes to meet team and department goals while promoting internal and external customer satisfaction. The role carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws, including monitoring productivity and quality. The supervisor oversees workflow, training, and work accuracy, and provides operational guidance and counseling on routine issues so the team completes daily work accurately and on time under the direction of the Manager. This position works in a computer-based billing and reimbursement environment. The supervisor provides operational support and staff training, audits work quality, manages workflow and workstation coverage, monitors performance and productivity, and communicates updates to the team. The role also handles escalated issues and correspondence, reviews work, maintains performance and attendance records, coaches and develops employees, and partners with the Manager on recruiting, training, and performance evaluations. The supervisor researches and resolves customer issues and complex problems, supports process documentation and improvement, and applies expertise in billing and reimbursement requirements for government and insurance carriers. Regular and reliable attendance is required.

Requirements

High school diploma or GED required.
College degree in Business or a related field desired.
Five or more years of experience in a health or medical billing office preferred.
Two or more years of staff supervision preferred.
Proficiency in 10-key and alphanumeric data entry.
Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook.
General working knowledge of the Internet for business use.

Nice To Haves

College degree in Business or a related field.
Five or more years of experience in a health or medical billing office.
Two or more years of staff supervision.

Responsibilities

Provide operational support and training to staff, and conduct audits of work quality.
Assess, process, and oversee workflow, including scheduling employee breaks and workstation coverage.
Monitor daily employee performance and productivity, analyze trends, and report statistics.
Conduct weekly team meetings and attend applicable department and management meetings; keep the team informed of processes and updates.
Manage correspondence, escalated issues, and requirements and regulations.
Review and approve assigned work and maintain records of individual performance and attendance.
Mentor and coach team members, address development and disciplinary issues, and implement corrective action and development plans as needed.
Develop and apply knowledge of system functions and their effect on workflow and business processes.
Partner with the Manager to oversee recruiting, training, and performance evaluations.
Collaborate with other teams to solve problems and support cross-functional work.
Audit work, identify training or counseling needs, and recommend and implement solutions to improve results.
Serve as the first point of contact for technical, procedural, and policy questions.
Research and implement solutions for customer issues, complex problems, and department efficiencies.
Apply expertise in billing and reimbursement requirements for government and insurance carriers.
Assist with creating and documenting processes.
Identify issues and provide workable, exception-based resolutions for customers and sales.
Perform other related duties and special projects as required.
Lead staff in team concepts and promote teamwork in support of corporate management goals.
Manage personnel and employee relations, evaluate personnel performance, approve and submit hours worked, and counsel or discipline employees.
Recruit, train, develop, and supervise personnel.
Promote GUEST customer service standards and develop effective relationships throughout the organization.
Communicate expectations, accept accountability, and hold others accountable for performance.
Maintain regular and reliable attendance.