Supervisor Quality Assurance - Memphis

JTEKT North America•Memphis, TN

21h•Onsite

About The Position

The Quality Supervisor supports the quality department, internal issues, and customer warranty analysis. This position assists with the planning, supporting and coordination of quality assurance programs. Leads Quality improvement initiatives.

Requirements

5+ years of quality related experience in a manufacturing/distribution environment
Understanding of IATF 16949 or ISO 9001 or other Quality System requirements
Understanding of internal auditing and ability to perform internal audits to IATF 16949 requirements
Understanding or the ability to learn and utilize JJPS initiates of QA Network, Change Point Control, QC level of evaluation, Process Improvement, and QC Circles.
Excellent verbal and written communication skills with emphasis on professional conduct
Ability to work with all levels of the organization
Ability to work effectively with customers and suppliers
Advanced computer skills (MS Word, Excel, PowerPoint, and Minitab, etc.)
Strong statistical and analytical skills
Self-motivated and able to work without close supervision, excellent time management
Ability to travel, as required, to customers and suppliers

Responsibilities

Assures completion of appropriate quality planning and implementation of established control plans
Assists with updating Control Plans and PFMEA as needed
Initiates investigation of customer complaints regarding quality and ensures appropriate action and customer satisfaction. Completes detailed customer issue reports within required timeframes. Build customer rapport on responsiveness and support.
Track and communicate customer quality requirements
Continually increase “quality awareness” in all associates
Assist with analysis of organizations’ overall performance against goals set for Key Process Indicators
Assist with maintaining corporate and plant level procedures
Assist with data analysis and risk assessment as pertaining to quality and customer audits
Assists in planning, promoting and organizing training activities related to product quality and reliability.
Assists with reviews and assists with the internal quality audits
Addresses supplier quality issues, reviews existing supplier PPAP submissions and issues PSW as required
Conducts product return analysis, creates root cause investigations
Ensures corrective and preventive actions are carried out to eliminate any nonconformance in the system
Maintain knowledge of gauging equipment and develop the use of new equipment as needed
May perform performance reviews for hourly associates. Recommend coaching actions, if required.
Supports all health, safety, environmental standards, ensuring associates are working safely, and following all safety rules and procedures.