Supervisor - Quality Control

Freeman • Chicago, IL

18h • Onsite

About The Position

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter. The Supervisor – Quality Control leads an Event Tech warehouse team responsible for the maintenance of required equipment for the purpose of flawless execution of events. This role will be the driving force for operational excellence and adjudicating sound fiscal decisions to maximize profits and provide technical excellence of rental equipment. This position requires strong people leadership, communication, and technical skills. This position will support our Audio Visual and Event Technology team. The position follows an in-person schedule working full-time in-office and/or show-site based out of McCook, IL.

Requirements

• High School Diploma or Equivalent with relevant work experience required
• Minimum 3 years of related experience within event production and/or warehouse operations
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed herein are representative of the knowledge, skill, and/or ability required
• Demonstrate strong interpersonal and communication skills
• Demonstrate strong leadership skills and strategic thinking with the ability to flourish in a matrix organization
• Proven ability to lead with vision, strategic thinking and hands on experience
• Ability to influence and inspire action with a focus on driving business results
• Must be an innovative problem solver with the ability to deal quickly and effectively with issues
• Demonstrated experience in working with cross-functional teams and large programs
• Must be able to demonstrate a high level of intelligence, independent reasoning, excellent analytical skills and judgment with a strong business acumen
• Strong analytical, organizational, collaborative, and critical thinking skills required
• Must be comfortable independently evaluating a situation, exercising judgment, and independently making a decision
• Meticulous attention to detail as well as superior organizational and creative thinking skills
• Must have experience juggling multiple clients with competing demands
• Excellent verbal and written communication, negotiation and presentation skills with the ability to effectively interact with numerous business teams
• Ability to respond to common inquiries or complaints from employees, customers, or regulatory agencies
• Ability to relate and conduct theoretical discussions as applicable to specific technical topics
• Proven ability to communicate effectively verbally and in writing with customers at all levels
• Proven ability to communicate a technical message to a non-technical audience
• Proven ability to adapt while managing multiple competing priorities

Responsibilities

• Directly supervise a small team of full-time, part-time, and contingent quality control and service staff to include management of: Scheduling, Payroll, Performance Appraisals, Safety Policies, Expense Reports, Customer Service and Operational Polices
• Supervise readiness of rental equipment to ensure cosmetic and functional excellence
• Supervise the intake of equipment and prioritize the staging of outbound equipment
• Supervise the stocking and replenishment of repair parts, accessories and ancillaries required to return equipment to a rentable state
• Form, vet and accelerate innovations in QC tooling, practices and execution
• Partner with cross-divisional teams to support recruiting, training/development, and staffing of warehouse staff
• Ensure sound safety and risk policies and procedures through assigned areas
• Drive Operational Excellence through careful oversight and reporting of KPIs, regular quality audits and other measures
• Provide recommendations on Capital Expenditure and planning
• Promote teamwork and communication between all warehouse operations
• Assists other departments as needed
• Performs other duties as assigned

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED