Supervisor Quality Assurance

SIGMA-US•Boscobel, WI

11h•Onsite

About The Position

The Supervisor, Quality Assurance is responsible for monitoring and updating quality systems for incoming raw materials, production, and finished products. This role ensures compliance with all regulatory, customer, and company requirements and provides direction, development, training, and supervision to Quality Assurance Technicians involved in inspection and quality control procedures to ensure all quality standards are followed.

Requirements

High School Diploma, GED, or equivalent
One (1) year of leadership experience
One (1) year of quality assurance experience
Ability to understand Quality Standards, SSOPs, applicable prerequisite programs, and HACCP
Strong troubleshooting and problem‑resolution skills
Ability to work efficiently and accurately under pressure, meet deadlines, and maintain a professional demeanor
Ability to work independently and within a team environment
Excellent verbal and written communication skills
Regularly required to stand and perform repetitive hand and finger motions
Frequently required to stand, walk, and reach above the head
Occasionally required to stoop, bend, kneel, crouch, crawl, and communicate verbally
Ability to lift a minimum of 10 pounds
Vision requirements include close vision, color vision, depth perception, and ability to focus
Exposure to moving mechanical parts, chemicals, fumes, airborne particles, and varying noise levels ranging from office to factory/warehouse environments

Nice To Haves

Two (2) years of leadership experience
Two (2) years of quality assurance experience
Knowledge of food safety practices, including HACCP, GMPs, SOPs, SSOPs, and SQF
Bilingual

Responsibilities

Implement quality control objectives and coordinate with production procedures in cooperation with other managers to maximize quality and reliability while minimizing costs.
Ensure all quality assurance forms are completed in accordance with company policies.
Manage the receiving program, including testing and standards definition for incoming raw materials.
Execute effective methods to measure quality across various levels throughout the department(s); recommend process improvements; and plan, promote, and organize training activities related to quality and reliability.
Perform daily walk-throughs of all departments to ensure housekeeping and food handling practices meet compliance requirements; drive plant improvement by providing proactive solutions that support Quality and Safety goals.
Provide guidance in handling customer complaints to ensure issues are handled and resolved appropriately.
Analyze and document department metrics; provide timely, accurate, and relevant data and analysis to enable effective business management.
May manage and coordinate the quality assurance department, including recruiting, hiring, training staff, evaluating employee performance, and recommending or initiating promotions, transfers, and corrective action.
Perform other duties as assigned.