Supervisor - Public Safety Communications (Dallas Police) (Civil Service)

City of Dallas•Pittsfield, MA

2d•$31 - $38•Onsite

About The Position

Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature. Overview The Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.

Requirements

High school diploma or GED
Five (5) years of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency.
One (1) year of experience with leadwork/supervisory responsibilities.
Valid driver's license with a good driving record.
Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period.
Must pass an intensive background check including polygraph and drug screen.
No felony or class A misdemeanor convictions.
No Class B misdemeanor convictions within the last ten (10) years.
Must be available for various shifts including nights, weekends and holidays.
Must be available for twenty-four/seven (24/7) call out.

Nice To Haves

Associate degree (or higher) in any field plus three (3) years of specified experience including one (1) year of leadwork/supervisory responsibilities will meet the education and experience requirements.
Effective oral and written communications skills.
MS Office skills.
Current TCOLE and/or TCIC/NCIC certifications a plus.

Responsibilities

Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.
Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.
Oversees the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.
Performs a variety of payroll related work for personnel within the department; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.
Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.
Performs any and all other work as needed or assigned.